This site is a literal scam. Almost zero RTP (no, I don't expect to walk away with a incredible amount of winnings) but any time you do win it is the absolute minimum (if anything). The ease of transactions makes up for nothing if every time you bet you get 0 in return. This site is abysmal it can't even (at the very least) give me a reason to keep gambling. Just a total scam. Just deposit and say goodbye to anything you give this casino.
Legitimate scam website using duplicate slots, avoid at all costs
Hi, based on what you describe, probably not the best casino experience.
But if I may know, on what basis do you think they have fake slots ? Do you have any proof of that or did you lose and feel they are fake ? I ask because this is the most common thing players come up with and it's not very objective. 🤔
This casino accused me of using several accounts - which I never did, after checking the documents, they took all the money, and they were also able to somehow prove it to third parties, how? I don’t know, no one will say, their licensee is silent, ignored for 60 days, on many complaint sites they have a very low rating, but here for some reason it is extremely high, it’s depressing that almost all my money was taken from me, and also under some stupid pretexts, I didn’t even use a promo with them, why should I create accounts with them again? absurd
Hey, based on what you describe, I have a feeling that your case that you are writing here refers to a complaint that you had with us and ended up as unjustified.
Unfortunately, the casino provided us with enough evidence and tried enough things to make it end up like that.
Also, Pavel wrote that he has discussed this with other colleagues and the decision is apparently unchangeable.
I am sorry how it turned out, but on the other hand you have to be careful not to break any rules.
Unfortunately, I do not have the right to receive any evidence, I believe Pavel, but I also believe that specifically in this casino my rights were violated, I did not refuse the verification process, and I also did not refuse to participate in any investigations of my case. But no one cares about my opinion, they didn’t even give me my deposit, my own money. Therefore, my opinion is described above, the casino accepts the deposit and accuses me of violating their rules, while never discussing this issue with me, but only provides information to third parties. Losing such a lot of money is a disaster for me, I cannot understand the position of the casino, and it’s hard for me to come to terms with the fact that the money I earn in real life can be taken away from me like this in an online casino.
I can't even write a bad review, although I'm just telling the audience my situation. In which I made a deposit, played, went through the verification process, received a notification from the online casino about violating the rules, was completely ignored in my requests, and only with the help of third parties received confirmation of my violations, which ones? And even here I have no right to find out anything. I don't write anything negative or offend anyone, do I have the right to be heard here? Hope so
I understand how you look at it, but a lot of times casinos don't share with the players the specific reason they broke the rules, because they could harm themselves by doing so. I'm glad you believe Pavel, and as I said, he has addressed this with other colleagues who have dealt with your case. It was not a hasty decision on our part either, and we tried to decide everything in such a way as to have a clear conscience.
Also, the review you tried to post was resolved on the basis of a complaint that was settled as unjustified. That's why you got rejected, because whenever a player has a complaint, we wait to see how it turns out and we decide the user review accordingly.
I think you'll understand that we also have processes and procedures that we follow to keep everything fair for both the players and the casino.
I'm sorry about the way things turned out, but unfortunately there was nothing more that could have been done.
I completely understand you, I took this thread as a discussion about the casino, so I’m just talking here on this topic, I’m not asking you to help me again and reconsider the situation, I received a clear answer that nothing can be done and I will try to solve it in other ways. The most interesting thing is that their regulator does not give any response to my complaints, I thought that the regulator and the licensee of such online casinos are trying to help or understand such situations, but unfortunately in my case this is not at all the case, only you tried to help me. This also makes me think that the license is nothing more than a check mark, maybe I'm wrong, but it's surprising why I can't contact the officials
Could you please explain to me why, after accruing black points for this online casino in another complaint, its rating did not change? it was 8.3, rated as high, the last complaint from another player was ignored by the casino and black points were awarded, but the rating still did not change
I completely understand you, I took this thread as a discussion about the casino, so I’m just talking here on this topic, I’m not asking you to help me again and reconsider the situation, I received a clear answer that nothing can be done and I will try to solve it in other ways. The most interesting thing is that their regulator does not give any response to my complaints, I thought that the regulator and the licensee of such online casinos are trying to help or understand such situations, but unfortunately in my case this is not at all the case, only you tried to help me. This also makes me think that the license is nothing more than a check mark, maybe I'm wrong, but it's surprising why I can't contact the officials
I'm glad we understand each other. Did you write to the correct email to the authority ? I know that sometimes it takes a while for players to get a reply and for some licenses players don't get any, so it's quite sad in cases like this. When did you write to them ?
Could you please explain to me why, after accruing black points for this online casino in another complaint, its rating did not change? it was 8.3, rated as high, the last complaint from another player was ignored by the casino and black points were awarded, but the rating still did not change
If you are referring to the last complaint, the safety index will be adjusted in the near future and it will affect the casino a lot, so you don't have to worry about nothing happening.
complaints@curacao-egaming.com
complaints@gaming-curacao.com
info@gaming-curacao.com
This was around June 4th, I only received one response from them, they sent me a dispute form to fill out, I filled it out and sent it back to them the same day, so it's been about 62 days now and no response from them. I also tried to figure out why I didn’t receive a response from them, and about once a week I wrote to them, all my requests for these 62 days were ignored. I’m devastated and I don’t feel anything else, since this casino is not under the jurisdiction of my country, I can’t even go to court, the licensee is silent, the regulator is silent, it’s a strange situation.
It turns out that the officials responsible for issuing licenses and checking this online casino are absolutely not interested. They issued a license and what happens next is no longer important. Again, I could be wrong, and maybe it’s me who is haunted by a bad streak in life, but in other cases there were situations in which the regulator tried to help in similar situations, there’s no way to know for sure.
So then you wrote to the good emails. But unfortunately, sometimes it's like that, and players don't get any reply. Sometimes it's after a long time if they are investigating a lot of cases. I know it's not reassuring not to hear from anyone for so long but maybe I would still have a little hope, although two months would be enough. If nothing happens, then at least you have experience and probably you won't play in casinos with this license anymore. I wish it had turned out differently
Unfortunately, almost all online casinos that I like have this license, such as luckyblock, wsmcasino, bitubet, caibo. All these casinos are very similar to each other, have the same license, and perhaps their promotions are different, but I’m already scared to play anywhere in such online casinos. I've played a lot over the past 3 years, but this is the first time I've encountered this.
That's why I would recommend, if you don't have problems in a casino, to stay with it. If the withdrawals are in a reasonable time and everything goes as it should, then there would be no reason for me to change. If players are experimenting, it is good to be informed about the casino where they are playing, although sometimes even that may not be a guarantee that nothing unpleasant will happen.
Anyway, you can eliminate it and choose whether to put your money into something like that.
So if something changes, be sure to let me know.
I'll be here. 😕
Se trata de otra dirección de correo electrónico que utilizó mi hijo, no la que estoy usando aquí.
Hola, les escribo desde hace 2 meses con respecto a mi hijo, tiene 16 años y no está autorizado para jugar, se registró en su sitio web con mi dirección de correo electrónico y depositó y jugó allí un total de 120.335.114, además retiró 45.818.947 Solana una vez.
Esto se hizo sin verificación (adjunto una grabación de pantalla que confirma que la cuenta nunca fue verificada). En sus términos y condiciones dice que si juegan menores de edad se puede reembolsar el dinero.
(16. Juego por parte de menores de edad
16.1 Si sospechamos o recibimos una notificación de que usted es menor de 18 años o que era menor de 18 años (o menor de la mayoría de edad según las leyes de la jurisdicción que le sean aplicables) cuando realizó apuestas a través del Servicio, su cuenta será suspendida para que no pueda realizar más apuestas ni retirar fondos de su cuenta. A continuación, investigaremos el asunto, incluido si ha apostado como representante o ha apostado en nombre de una persona menor de 18 años (o menor de la mayoría de edad según las leyes de la jurisdicción que le sean aplicables). Si se descubre que usted: (a) es menor de 18 años o menor de la mayoría de edad que le sea aplicable en el momento pertinente, (b) era menor de 18 años o menor de la mayoría de edad que le sea aplicable en el momento pertinente, o (c) ha apostado como representante o por orden de una persona menor de 18 años o menor de la mayoría de edad que le sea aplicable:
todas las ganancias actualmente acreditadas o por acreditar en su cuenta se perderán;
cualquier ganancia que haya obtenido al apostar a través del Servicio mientras era menor de edad debe sernos pagada cuando se la solicitemos (si no cumple con esta disposición, intentaremos cubrir todos los costos asociados con la recuperación de dichos montos); y/o
Todos los fondos depositados en su cuenta que no sean ganancias se le devolverán O se conservarán hasta que cumpla 18 años, a nuestro exclusivo criterio. Nos reservamos el derecho de deducir las tarifas de transacción del monto a devolver, incluidas las tarifas de transacción por depósitos en su cuenta de megadice.com que hayamos cubierto.)
Porque todavía es menor de edad y además violaron sus políticas al no verificar el retiro (9.3. Nos reservamos el derecho de solicitar una identificación con fotografía o verificación de dirección o realizar procedimientos de verificación adicionales (por ejemplo, solicitarle una selfie, organizar una llamada de verificación, etc.) para verificar su identidad antes de otorgar retiros de su cuenta. También nos reservamos el derecho de realizar una verificación de identidad en cualquier momento durante su relación comercial con nosotros).
Exijo un reembolso completo.
Ya te he enviado su pasaporte por correo electrónico.
Y el mío también.
Les pido que me devuelvan el Solana que deposité, menos el retiro (45.818947 Sol).
Eso sería un total de 74.516167 Solana
En esto
Dirección: FijFMAeB1AURhQNBKmvfnu3bDomuFhzPMLfjAjgMZYp8
Si no cumplen con mis exigencias, emprenderé acciones legales contra ellos y enviaré todas mis grabaciones y pruebas al departamento correspondiente.
Adjunto encontrará una grabación de pantalla de que la cuenta nunca fue verificada, así como la hoja de cálculo de Excel que envió con el historial de transacciones.
Has violado tus normas y le has dado a un menor la oportunidad de jugar en tu casino. Si no recupero el 74.516167 Solana, eso también demuestra que apoyas el juego entre menores y estás cometiendo un delito a nivel mundial.
¡Y no quiero los 499,5 Dice, quiero que me devuelvan los 74,516167 Solana que pagó mi hijo menor de edad!
Atentamente
Se trata de megadice.com
Hello. I am sorry to hear about this situation with your son.
Unfortunately, as he violated the rules which most of online casinos have and only players over 18 can play, I really am not sure how the casino should now act.
Therefore, I would like to suggest you contact our complaint team so they will assist you with this case. Please write an email to complaints@casino.guru and let us know how it goes.
We will surely wait for the outcome of this situation.
Buen día a todos. Intentaré llamar la atención sobre mi problema aquí, si alguien tuvo una situación similar, únase a la discusión. Hice un depósito en su casino de telegram en usdt. Gané, habiendo jugado este depósito como lo exigen sus reglas. Hice un retiro. El retiro todavía está en proceso, han pasado varios días y según sus reglas hasta 24 horas. El soporte responde, pero la respuesta es: espere, el departamento correspondiente está haciendo esto. A la pregunta de cuánto tiempo puede durar esto, al menos aproximadamente, la respuesta es: no hay plazos específicos. Podemos suponer desde pronto hasta el infinito. Por el momento, nada ha cambiado. Adjuntaré capturas de pantalla a la publicación. Si el casino decide pagar el dinero, de acuerdo con sus reglas, escribiré al respecto. Por mi parte, no he violado nada, puedo confirmar todas mis acciones en cualquier etapa. Gracias por su atención. 
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