hace 7 meses
hace 7 meses
How you explain this??
hace 7 meses
Hmm from the screenshots I understand that the deposit should be rolled 1x for AML that's fine. You said you broke max bet but I see from the next screenshot that your bet was €2 which shouldn't be a problem for me. I don't think it's right that they took your money because you can still spin 1x deposit even after winning, so it's good that you filed a complaint. Let's see how our team will approach it.
hace 7 meses
Thank you I really appreciate
hace 7 meses
You're welcome, I hope it will be possible to help you and you will get your money.
However, I am still thinking that you may have fulfilled this condition if you managed to withdraw. Otherwise you should not be allowed to do it. Has the money arrived in your account or not yet ?
hace 7 meses
Yes the 3000 arrived today in my bank account
hace 7 meses
Hello Jaro I have great news the investigate the problem and they refund me all the amount back thanks for your help
1
hace 7 meses
I'm so glad to hear that, and it's great that it didn't take long and everything turned out well in the end. I hope that now you will be able to withdraw your money and there will be no more troubles. Did the casino explain to you what the issue was ?
Also, if I could ask you, would you mind mentioning this fact in the complaint so that Nick knows that it has been resolved ?
I would be grateful. 😊😎
hace 7 meses
Jaro I will write back when everything is sort out the vip manager helped a lot but at the moment I'm not able to withdrawal I'm still waiting
hace 7 meses
Certainly, that's a good point and there's probably no need to close the complaint yet unless everything is fine.
Anyway, you can definitely mention that you have some progress, but if you tell Nick that the issue is still not resolved and you would like to keep the complaint open until the money is in your account, then there will be no issue with that.
Hopefully you will be able to get the rest of the funds and enjoy them.
Let me know if there is a change in your case. 🙂
hace 7 meses
How I contact with nick?
hace 7 meses
Just write to him in the complaint and he will take a look, that is, everything you need to mention there.
hace 7 meses
Hello Jaro problem solved thanks for everything
1
hace 7 meses
That's great and I'm really glad things worked out in the end. How did you manage to resolve it ? Will you stay and play here ? 🎉☘️
hace 7 meses
Yes the manager helped me and I will continue play in N1casino
hace 7 meses
It's good to hear this. If you'd like to write a review describing your experience, here's the link for you.😉
hace 3 meses
Para mí sigue siendo una de las mejores direcciones, aunque ahora hay menos opciones de depósito que antes, sigo disfrutando jugando aquí. Lo recomiendo.
Traducción automática:
hace 3 meses
So what do you like most about the casino if you had to rate it ? How long have you been playing here ? Have you had any problems here ? 🙂
ayer
Buenas noches,
Anoche gané 2700 € en el casino online N1. Después de horas de discusión en el chat de soporte y de cargar unos 40 documentos, finalmente recibí la confirmación del soporte de que mi cuenta estaba completamente verificada y que podía hacer un retiro. También recibí un correo electrónico que indicaba que mi cuenta estaba completamente verificada.
Hice esto y quería que me ingresaran los 2700 € en mi cuenta. Unas horas más tarde, me lo rechazaron de nuevo y en el chat de soporte me dijeron que tenía que verificar mi cuenta y subir un comprobante de domicilio, aunque ya lo había hecho hacía mucho tiempo y la cuenta ya estaba completamente verificada.
Estos chatbots no me ayudan en nada, no hay número de teléfono y siento que me están estafando. ¿Hay alguna manera de contactar a una persona real de N1 que pueda resolverme este problema?
¿O puede alguien aquí en el foro ayudarme?
Estaría feliz con cualquier respuesta.
Buenas noches a todos.
Traducción automática:
ayer
Hi there. That is very disappointing, I imagine. Well, I have found no direct contact, just the usual support email address: support@n1casino.com
Also the description saying the chat is available 24/ 7 yet thamks to this holy holiday time, I guess the chatbot was covering the most of the questions.
I'd say you have to wait a bit longer to get in touch with a real person. 🙁
I'm sorry I could not find something more solid. Do update us frequently, please. At least it would be good to understand the matter with the second verification.
