hace 2 meses
I think you have to use the same method for withdraw that you used for deposit.
Tema general sobre NovaJackpot Casino (página 7)
Borrado
Publicado por efe0985efe091985 se ha borrado
hace 2 meses
Update : i got paid today
hace 2 meses
I can see that you have already experienced some delays in payment here, right? Did they give you any explanation regarding the delay, or are they just trying to reassuring you that everything will be paid soon, for example?🤔
hace 2 meses
Llevo días intentando hacer un retiro pero no funciona, siempre me devuelven el dinero a mi cuenta de juego, y cada vez escucho lo mismo en el chat y tengo que explicar 100 veces de qué se trata.
Traducción automática:
hace 2 meses
I am sorry for this situation. I saw that you managed to submit a complaint here with our team, so hopefully they will be able to assist you to get it solved. Veronika is also waiting for some additional information, so reply to her whenever possible, please.
We will wait for any updates regarding this issue of yours.
hace 2 meses
They kept telling me there is a delay in all withdrawals and that they will process them as soon as possible.
hace 2 meses
I'm also happy for you!
Considering this is a smaller casino, I would assume the holidays are to blame. Nothing unusual these days, I guess.
In any case, thanks for being so responsive. What do you plan to do now? Keep on playing?
hace 2 meses
Llevo días intentando hacer un retiro pero no funciona, siempre me devuelven el dinero a mi cuenta de juego, y cada vez escucho lo mismo en el chat y tengo que explicar 100 veces de qué se trata.
Traducción automática:
hace 1 mes
Hey, considering other good news we recently got, I was wondering whether you are out of the loop too.
It's always nice to read positive updates, though if you struggle still, remember that it is your turn to update your complaint. You can do so right here 👈
Don't hesitate to respond primarily to Veronika in any case, please.
hace 1 semana
He solicitado mi retiro desde el 26 de agosto del 24 y aún no me han acreditado el dinero, mientras que en el chat decían de 1 a 3 días hábiles. Cada vez me respondían que lamentaban las molestias y la demora y que en algún momento me lo acreditarían. Mi cuenta decía que no se requería autenticación.
Traducción automática:
hace 1 semana
That's unfortunate. May I know which casino is in such a delay when it comes to the withdrawals, please?
I can't figure that out on my own. Do you think changing a payment option would help, or are you in a queue for payment? The second option means there is quite little to do, I'm afraid.
Have they provided a concrete reason for this waiting - aside from the apology?
hace 1 semana
It is the novajackpot casino. They say the ecomonic department is doing everything they can. They never say when the payment will be done. If i change the payment option they will cancel it and i will have to wait again from the start. No they dont say the reason
hace 1 semana
Thank you; I had hoped that things would not get so bad. As I mentioned earlier, there is not much more to do but wait at this point. I am sorry to say it, but even if you file a complaint, the casino will have 14 full days from the date the withdrawal request was made to pay our out. This is our rule. Well, you will see soon, I bet. Your complaint is waiting to be reviewed. Try to be patient, please.
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