hace 3 meses
So you have done the right thing to file a complaint where our team will try to get this issue solved as soon as possible and in the best possible way.
Were you in contact with the casino regarding this at all?
Tema general sobre Pin-Up Casino (página 6)
hace 3 meses
Alright, so now we need to wait for our complaint team if they will be able to get in contact with the casino and then solve this issue of yours.
Hopefully, this will happen soon and you'll be able to withdraw your money. If you only have one account at this casino and you did not open a second one, there is no reason for the casino to keep your money, in my opinion. 🤷♀️
Do you have any updates for us by any chance?
hace 3 meses
Hola chicos, no hubo respuesta de ellos porque cuando envié la impresión dijeron que estaba bloqueada y que no podía hacer nada más. Entonces estoy buscando que me ayudes porque necesito este dinero.
Traducción automática:
hace 3 meses
Thank you for the update. Please try to update your complaint where Nick needs some additional information from you so he can move forward with it.
Keep in there, and we'll wait for the outcome here.
hace 2 meses
Juegos muy caros y no pagan
hace 2 meses
Hello, how do you think the games are expensive ? Maybe it's just a translation error, but you don't pay for games. Do you mean they have a low RTP for you or something else ? Feel free to say more if you want.
hace 2 meses
Buenas noches, el casino pin-up lleva reteniendo mis fondos por casi 2 meses, además bloqueo mi cuenta sin previo aviso por demorarme unos días en responder un correo (en sus términos y condiciones, especifíca que es 1 mes, no unos cuantos días).
A día de hoy he enviado todo lo que me piden, desde verificación facial hasta todos los estados de cuenta en los que se refleja que he depositado dinero por "PagoEfectivo", sin embargo me siguen reteniendo mis fondos de casi 400USD, necesito ayuda porfavor.
hace 2 meses
Hello,
It's great you have found this forum and shared your issue here. We are always eager to help players in difficult situations. To achieve that, we provide a highly specialized team focused on resolving players' disputes. What it take on your side?
Let me provide some quick hints:
Submitting a complaint is free of charge for anyone
To submit one, you only need to activate this green hyperlink 👈 nd go for "submit a complaint"
Follow all the steps; bear in mind that you should provide all the relevant information and attach any evidence that supports your claims. (That said, please refrain from providing unnecessary details that may actually make it harder for us to process the complaint.)
Once the complaint is reviewed by member of what we call a First Response Team, it gets published on the website. Perhaps this guide will also help you understand the following steps 👈
I imagine we are all quite curious to know why the casino decided not to pay out? Is there some additional or perhaps security verification ongoing? I'm asking because you mentioned a one-month deadline; from my experiences, it's usualy for non-standard investigations.
Don't hesitate to share more with us.
hace 1 mes
Yes, you can 🙂 !
Aside from liking posts you found most interesting or useful, you can also start your own discussion about any casino you have got in mind.
1
hace 1 mes
Me agrada Casino GURU.
Y Vengo a aprender. Y si es posible a compartir experiencias. Y leer las de otras personas.
Ejemplo. Si tengo una mala experiencia en un casino. Llego acá y busco las opiniones de otros usuarios.
Tengo una duda. Con respecto a la sección de bonos
Al fina hay una pregunta de... Si te ha funcionado el bono.
Dedo abajo. Te da la oportunidad de dar una opinión..
He querido dar dedo arriba pero con una opinión.
Para resaltar algo positivo. Pero no me dio esa opción.
Que puedo hacer para darle buena opinión a un casino en particular que me sorprendió. MUY GRATAMENTE.?
Y Que siento importante de compartir.?
hace 1 mes
You can always write your own user review about casinos you have played at. I can see that you already found that out, and thank you for that.😉
How is your deposit going, by the way? Has it been sold out already?
hace 5 días
Not dispo for Canada/Quebec update the casino desc please
hace 3 días
Hi there, and thanks for the effort!
Do you know you can do that right away? Just inspect the "overview tab" for this feature:
Speaking of which, may I ask what the "dispo" and "desc" stand for, please? Thank you in advance for helping me avoiding mistakes. 😉
hace 3 días
Hi there, and thanks for the effort!
Do you know you can do that right away? Just inspect the "overview tab" for this feature:
Speaking of which, may I ask what the "dispo" and "desc" stand for, please? Thank you in advance for helping me avoiding mistakes. 😉
hace 2 días
nNxt time i will send you screenshots like this.
hace 19 horas
Alternatively, you can send both a description and a screenshot. Sometimes it's better with all these messages so we don't get confused. 😉
1
hace 1 hora
got it!
