Here I thought it was just me they sent in error.Strange way to cheer customers up with a $30 requirement.
Constant misleading headings end up in my spam.Such stingy casino's make me wary.
Frequent request for written reviews aslo.
It can easily be caused by a system or even human error, though I agree it paints a strange picture.
It reminds me of a situation I had with my bank last year, my visa was scammed, and money was sent to some casino, I reported fraud the bank created reclamation.
Just 18 hours after I reported that my money was "lost" a proactive bank representative called me with a special offer made especially for me as an evaluated client I was offered an exclusive loan. 😂👍
Made me furious back then.
The point is that the representative had no idea about the reclamation. I guess it's the same as with the casino.
Such offers are usually sent automatically.
You know.. receiving such a message, the first impression - WOW! And after a while you feel like a child who was given candy and then took it away. ;)
A sneaky way to get us to deposit is what I now think,a simple "sorry " and leave it at that would have been smarter PR.
A sneaky way to get us to deposit is what I now think,a simple "sorry " and leave it at that would have been smarter PR.
Maybe it didn't feel like we were being forced to do it, but I'd also rather just get a word of sorry than an offer of an amazing, impressive 15 FS for my next deposit as an apology. Such behavior from the casinos is a blow below the belt. I don't know who came up with this idiotic idea. I respect this casino because I have fond memories of it, but for God's sake. Everything has its limits. :D
I agree that "sorry" would feel more convenient in such a situation.
Hi all!
We wanted to cheer you all up and wish a happy Valentine's Day, but because of the human factor, instead of positive emotions, we slightly messed up.
Our team noticed that, by mistake, the out-of-date newsletter went to a large group of players. So we promptly apologized to all. There's no cheating in this — it was a human error.
We acknowledge this and apologize to you all here again. This situation has forced us to review our work processes and ensure it won't happen again in the future. We continue to prepare exciting activities to bring you more positive emotions and fun.
Thanks for understanding and feedback. It helps us improve.
They broke rule point 11 of the GENERAL BONUS TERMS
I played with the bonus, canceled it and they took 50% of my deposit, although I believe a bit more. Fraudsters.
Nowhere does it say in their bonus terms and conditions that a player's balance (without a bonus) is reducding in that case.
Be careful with this casino as I can see they are starting to cheat their customers openly. I will not let this matter go and I will report this casino to the Curaçao Gaming Control Board
Hello,
I think we could use more details about the problem. Since you plan to reach out to the authority, I'm just thinking whether you are interested to submit a complaint.
I guess, that we should also hear the casino's explanation based on your gaming history.
What do you think?
Hi koVVal92!
Thank you for your feedback. Could you please share your email or id so we can check the situation in more detail?
Thank you in advance.
Hi koVVal92!
Thank you for your feedback. Could you please share your email or id so we can check the situation in more detail?
Thank you in advance.
NO. We have nothing to talk about anymore. This casino is on my ban list for a number of recent annoyances and inconveniences.
Thank yourselves. I hope that someone responsible for this mess among many regulations will have a moment of reflection.
Regards.
With sessions like this at the casino, it should be on my banlist all the more.
4/33 bonus buys I had profit and only one I had good win.
This is defenitely end of my story with this "casino".
Hola a todos 🙂 También he recibido el e-mail con el premio de 100€. Luego inicié sesión en mi cuenta y descubrí que no había nada allí 😀 El soporte me explicó que fue un error y así fue como funcionó para mí Listo. Entiendo a los jugadores que puede ser molesto, pero no olviden que son humanos. también y te pueden pasar errores 🙂 ¡Así que no importa porque todos cometemos errores! No siempre tienes que presentar una queja de inmediato o el casino habla mal porque ocurrió un error. Ninguno de nosotros es perfecto. No creo que sea necesario estresarse por los 100€ en absoluto. Especialmente si te disculpas y explicas dónde estaba el problema. 1 error no es razón para hablar mal de un gran casino. Además del error, el casino tiene mucho que ofrecer. Soporte súper amigable y verificaciones y pagos súper rápidos. Muchos proveedores de juegos que no dejan nada que desear. Muchas opciones de depósito y retiro. Mega torneos y grandes ofertas de bonificación Creo que apostar es excesivo. Pero esa es solo mi opinión. Nunca he notado que el casino envíe correos electrónicos y luego los invalide porque hay un error solo para que las personas se registren. Algunos recibo correos electrónicos de otros casinos que me dicen que me verifique para que se pueda aprobar mi retiro, aunque no tengo retiros pendientes y esto es una estafa para que los clientes jueguen. Para ser honesto, ni siquiera creo que esta forma de animar a la gente a jugar sea mala, ya que puedes decidir no ensuciar el casino. Se disculparon varias veces, ¿qué más pueden hacer? El problema con algunas personas es que simplemente no tienen paciencia ni comprensión por los errores que cualquiera puede cometer y esperan una gran compensación de inmediato. ¡Chicos, fue como dijisteis un error y eso es todo! No hay razón para ser negativo o incluso para presentar quejas. Siempre me parece interesante y, para ser honesto, también astuto cómo algunas personas buscan agujeros en los que poder meterse para poder obtener ganancias de los errores. ¡Estás perdonado por el error de mi parte de todos modos! En el momento en que me dijeron "Lo sentimos mucho, esto fue un error" a partir de ese momento, ¡se acabó para mí! Los errores ocurren 🙂 para mí no hay razón para prepararse para pelear solo porque ocurrió un pequeño error. ¡Agradezco a Rocket Play por un gran casino que realmente se preocupa por el jugador! Esta es mi experiencia. Debido a un pequeño error, no cambiaré mi mente y hacer un escándalo al respecto. Algunos hacen un elefante de una hormiga 🐜 realmente 🐘 😃
RocketPlay para presidente 🤜🏻🤛🏽😃
Atentamente
Askan (Casinostream88)
Did you know RocketPlay actually won the voice of the people category? The is the exact moment when it was announced 🙂 https://www.youtube.com/live/gB3D40r_TrE?feature=share
El video se ve muy interesante!
Voy a echar un vistazo hoy en paz ‼️🙂
my account was closed, on suspicion of abusing the bonus, strange that I didn't claim any deposit bonus! I must have received some cashback bonuses that I only used one, as the amount was very low. well, my account was closed and all my balance withheld! that same week my account was closed at kingbilly for having really abused the bonuses, withdrawing 15x the amount deposited, but my balance was returned! and in some other houses that had an account with the same registered email, it was also closed, but all of them returned the remaining balance, only rocketplay confiscated my deposit.
Hello there.
Have you taken any no-deposit bonus by chance? The most common bonus abuse activity suspects creating multiple accounts or even playing under someone else's identity to gain access to no deposit bonus only available for newly registered players. If you are not aware of breaching the rules, you can try submitting a complaint. If there is nothing to hide, it should not hurt.
We would need to see the casino's prooves to ensure all was done correctly (speaking about the RocketPlay now). What do you think?
I don't remember, I've had this account for a while, but probably not
Well, if you feel the casino made a mistake submit a complaint and our team will try to go through the issue.
It's free - no risk.
You can get more familiar with the process by reading this guide.
If you see that as a good idea, submit one by clicking/tapping this link, please.
What do you think?
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