I feel outraged, I won 1k and I tried to withdraw it, I sent all the verification documents. And they didn't accept me because they didn't want to assume. They just told me this.
I sent them my selfie with the name of their website and holding my id. they didn't accept it either. I followed all their instructions. I practically sold them my identity for a couple of euros.
they disabled my account for no reason
¡No publicaría una identificación aquí!
Vendes tu identidad al casino por unos pocos euros como dijiste.
Pero aquí en el foro lo vendes gratis 😛 pero no ves mucho 🙂 Creo que esa también es la razón por la que el casino no aceptó esta imagen.
Es importante ver todo con claridad, especialmente los datos de tu DNI.
De verdad quitaría la foto pero es solo una sugerencia 🫡
Si no avanza más en el chat con los empleados, ¡puede presentar una queja!
¡El equipo de Casino Guru definitivamente podrá ayudarlo!
Te deseo éxito.
Con mucho gusto.
En el lado izquierdo hay un elemento de menú (Quejas) donde puede presentar una queja.
Se le pedirá el nombre del casino y algunas otras cosas.
Si necesitas ayuda no dudes en preguntar 🫡
Está bien 🙂
Ahora ten un poco de paciencia y sé positivo.
Rocket Play es en realidad un muy buen casino, ¡así que creo que tienes una posibilidad real de obtener tu dinero!
Atentamente
I agree that according to our experience, RocketPlay treats the players fairly so hopefully it will be resolved positively 🙂
To tell you the truth, I also had good references of this casino because a couple of friends told me about it, but this happened to me so I can't give them any credit yet.
I feel outraged, I won 1k and I tried to withdraw it, I sent all the verification documents. And they didn't accept me because they didn't want to assume. They just told me this.
I sent them my selfie with the name of their website and holding my id. they didn't accept it either. I followed all their instructions. I practically sold them my identity for a couple of euros.
they disabled my account for no reason
Hello there.
I understand it must feel horrible, though I feel the casino must have good proof. If I should guess, I would say your account has not passed the security check, which is not a good start.
I empathize one could do anything to prove no fraud was committed, hence, I'd say the complaint was a good step!
thank you very much. I have nothing to hide, I am an enemy of injustice. And if it was a mistake by your administration, it is understandable. We all make mistakes
thank you very much. I have nothing to hide, I am an enemy of injustice. And if it was a mistake by your administration, it is understandable. We all make mistakes
I'm always here to help. I'm glad you favor transparency too🙂. Since we are not the casino, and I'm not the casino's employee myself - I didn't apologize for any theoretical mistake the RocketPlay should have possibly made. Simply because I can't act on the casino's behalf.
I just hope the complaint will spread some light on this matter soon, so Nick can do his best to help you out directly. 🤞
100% CERTAIN LIVE ROULETTE SOFTWARE AT ROCKETPLAY WAS 'RIGGED.'
Is it still after I raised the alarm bells HERE and at ROCKETPLAY? ...Don't know.
My bets:
Two from 3 columns of The Roulette table was selected with $400 bet placed for each.
$800 total bet for this game was the biggest bet yet by far since I started.
Expect net return on total game win is $400 (3:1). Sadly it was not paid...
The RIGGED GAME: On a WIN, $800 TOTAL BET was returned but WITHOUT the $400 PROFIT?!
My bets for the game and its replay was deleted from GAME HISTORY.
It was as if NO bets were made by me for that game.
However it can clearly be observed that since I started playing (and many games after this game) I wagered in EVERY SINGLE GAME.
The first time this happened, I thought it was a glitch and checked the game history.
Then I looked at the replay of my bets and the game.
I then relayed all this to LIVE CHAT.
They took quite a while to check out my concerns.
Eventually they came back to me and conveyed they did not know what game I was refering to.
There was NO RECORD of a game where I placed 2X$400bet on 2 columns with a win on number 9.
They even told me to go check it for myself in GAME HISTORY?!
Forgetting that I had already told them that I was just there and replayed my bets and the game.
Put simply they play dumb stone walled me AFTER my spin replay bets in the game had been DELETED!
Either an ALGORYTHM is in place by The Software Provider to execute such bets automatically in such a situation OR staff are micro managing players whose were applying a winning strategy seems to be unsurmountable?
This would imply that Software Providers and casinos collude to rig games with these algorythmic countermeasures in the programming in the advent that a player is TOO LUCKY... This is in addition to odds ALREADY being in favour of the house.
If this is the case, then collusion may also involve regulators and inspectors such as ECOGRA and CURALCO...
Cos if they did their role diligently and competently without conflictof interesdt, this rigging shouldnt be happening. Software such as GAME HISTORY shouldnt be able to be doctored by casinos!
to be continued...
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This was in a no-live roulette right? I consider that kind of bets to be relevant, considering most people place 2 digits bets on table games, you should stick to live roulette to place these kind of bets, when a bet is rejected in a live game you can clearly see it and tell support to open a case on it if there was a potential winning involved, even tho I have never being paid potential winnings on a rejected bet, it's still worth a shot because I have seen people being paid potential winnings and if I'm not wrong it's the provider becoming responsible to crediting said payouts
Deposit few times but win almost nothing...bad luck lost 150eu like nothing hahahah...I ll stay away from that caisno
Made a few deposits earlier this year. Seems like an ok casino, got a basic sportsbook as well.
Decent slot selection, but the list of prohibited slots during bonus wagering is a bit over the top, including any that has the feature buy option or the respin function - this rules out quite a few!
I quickly lost my first deposit but had some success on the 2nd one which kept me playing for a while, gaining loyalty levels but the rewards were only average.
MC deposits are very expensive.
Didn't make it to any withdrawal, so I wouldn't know how fast or slow they are. Passport and bank statement was instantly approved.
They have a 50 euros limit on feature buys.
They offered me free spins to review them on casino guru.
They send a lot of mails, sometimes the same mail twice the same day, but those can be disabled in your profile.
I'd use them again if the reload bonuses were more attractive than 35% and if they allowed more games for bonus wagering.
Regards,
Marius Hanssen
Norway
That's what I call a post worth reading!
Thanks a lot, and looking forward to other well written overviews. 🙂
Thought I'd add some further impressions about Rocketplay, since I the other day received a generous €15 "long time no see" free bet 🙂 I noticed there was also a 100% + 50 FS casino reload bonus in my account where the WR was only 35x the bonus amount so I obliged and gave them another deposit.
This time my deposit didn't go via AUD, so the amount I deposited all went to my balance. Very nice.
The slots, mostly offered at the higher RTP settings, were generally in a good mood, so I managed to complete the wagering with a healthy balance remaining, at one point as much as 5x my deposit. Good experience.
My account wasn't fully verified but after I sent the final document, it almost instantly was. Perfect.
I requested a pay out. Disappointingly, they don't offer withdrawals back to my card, which many others do now, so I had to choose bank transfer.
I use the Revolut Bank, which is a fully legit bank account with IBAN and everything, but shortly after requesting the withdrawal, I got a message that the transaction was declined by Rocketplay's payment department due to invalid bank details. I was told to contact support for further information, but when I did they couldn't immediatly answer but said they'd get back to me. I said nevermind, I'll try with another bank account. I did, but this time my request was just left on pending untill I cancelled it the following day and went on to blow it all on a football match (yes, my own fault, I know) 😳
In the future, I'll make sure the casinos I use have the card withdrawal option. These are usually quickly processed.
Over 3,000 spins, no 200x wins.
11 deposits in a row - every loser.
I requested game history from 5/16/23 to 5/24/23 and my account was closed. In addition, I have a certain irresistible feeling that Rocketplay Casino is in cooperation with casino gurus who fiercely defend them with every possible access channel. My adventure with this "casino" is over forever. From the network Dama N.V. I can recommend Winz.io with a clear conscience.
There I always feel that the game is 100% fair, which I cannot say about Rocketplay Casino.
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