I believe that you should contact the casino regarding that email, as did the user above, mrmileena. They have found out it was some kind of scam, so maybe informing them about that could help them stop the scam emails.
We do not know who sends them, so accusing the casino or pointing fingers at them for that is not in place, in my opinion.
Would you try to contact them regarding all this and let us know, please, what you find out?
Hola romi
Ya lo hice y le dije al casino todo como está escrito aquí.
El chat en vivo en el sitio falso incluso me dijo que esta promoción es sólo para jugadores del casino Wazbee. ¿En qué otro lugar tendrían mi dirección de correo electrónico además del propio casino? El error obviamente radica en la protección de datos del casino, por eso cerré mi cuenta porque representa un riesgo demasiado alto para mí.
No estoy señalando a nadie, sólo afronto los hechos. Sólo hay que sumar dos y dos y queda claro que el casino tiene problemas para proteger nuestros datos.
Thanks for the information, I personally made conclusions - money is withdrawn, and wagering conditions may be unfair but realistic to fulfill.
I don't think wagering is that big on deposit. I've met 5x, so that's quite a lot from my point of view. 1-2x wouldn't be that much for me. Did you manage to fulfill it ? 🙂
Hola romi
Ya lo hice y le dije al casino todo como está escrito aquí.
El chat en vivo en el sitio falso incluso me dijo que esta promoción es sólo para jugadores del casino Wazbee. ¿En qué otro lugar tendrían mi dirección de correo electrónico además del propio casino? El error obviamente radica en la protección de datos del casino, por eso cerré mi cuenta porque representa un riesgo demasiado alto para mí.
No estoy señalando a nadie, sólo afronto los hechos. Sólo hay que sumar dos y dos y queda claro que el casino tiene problemas para proteger nuestros datos.
It is always good to be cautious, in my opinion, so if you feel this way, you have done the right thing to close the account there. I just don't want to accuse anyone without anything to prove.
I wish you all the best and hope you stay safe in the online world.
Yes, I succeeded, but my comment about "big but achievable" was more about the player who said he was big and managed to do it. I'm genuinely happy for him, but I was just a bit confused—he accomplished it, made the withdrawal, and still seemed unsatisfied. It's not my place to judge; I'm just sharing my perspective.
Don’t be confused. Are you being compensated for your comment?
I dare to say this casino is compensating for positive reviews since two positive reviews showed up as soon as I made a negative review. Funny how that works 😆
Any half decent casino should have 1x or no wagering requirement for raw deposits.
i suggest anyone who has wagered at any online casino knows it’s a feat to profit and withdrawal in the first place. Added turnover requirements are just ripping the player off.
Just because it worked out for me and you doesn’t mean it’s acceptable and that’s why I have chosen not to play again.
Makes sense, thanks for the insights.
I bet we all have different scales for what is far too much and what is still within a reasonable borders.
Don’t be confused. Are you being compensated for your comment?
I dare to say this casino is compensating for positive reviews since two positive reviews showed up as soon as I made a negative review. Funny how that works 😆
Any half decent casino should have 1x or no wagering requirement for raw deposits.
i suggest anyone who has wagered at any online casino knows it’s a feat to profit and withdrawal in the first place. Added turnover requirements are just ripping the player off.
Just because it worked out for me and you doesn’t mean it’s acceptable and that’s why I have chosen not to play again.
Hi.
May I have a kind request?
If you have anything more concrete regarding the possibly motivated or, as you say, compensated user reviews, share what you have without hesitation.
Feel free to contact us via email: community@casino.guru
We do not take such opinions lightly, though to remain fair, proof is always necessary.
I would also like to ask you not to judge others with haste. There is nothing wrong with having a different opinion. The world would be truly a sad place to live if we all thought the same. 😎
I looked at the reviews and most people are happy, and overall my experience is positive, so a counter question - maybe you were paid for a negative review?
Just kidding, you have your own opinion - you expressed it, I have mine - I shared it as well. I wish you find a place where you will be comfortable playing.
And in general regarding the reviews here, I can say with confidence that the Gurus check them and not everyone gets through, I know from my own experience )))
Hey, thank you for your contribution here.
We always take every user review individually and really check them precisely, as we want to keep all of them unbiased, informative, and truthful.
Do you read the reviews before playing at the casino? I believe it really helps to gather a lot of information.
Yes, I do read reviews, but I have my own way of evaluating casinos for myself. Of course, I write my own reviews as well. While I can't always test every aspect of a casino, I do my best to cover as much as possible.
That's really great that you have found your own way as well.👌 Good job. I like to see responsible players.
gracias a
Hello, I don't see a point in your post, can you please clarify what you mean ? If not, next time it will be deleted.
I played at the wazbee casino and they have confiscated around 2.200 Euro (maybe more, i am blocked and cant see exactly) for no reason. ive attached the mails from them. Since i got the mails they are not reacting anymore. I did absolutely nothing wrong, only making bets i think having value. they are picking 4 bets they think are problematic (i cant see which one they are, because i cant check bet-ids of course) out of over 1.000 bets i made there.
This is the shadiest casino i have ever seen and whats even funnier is that casinoguru still rates them top, and REJECTED MY COMPLAINT because i should talk to the curacao license company (which brings nothing of course). ive found a lawyer and if others have the same experience, write me.
MAIL 1:
Based on the information provided by the provider, you have been identified as part of a group of players labeled as "Problem." These individuals have been observed exploiting technical glitches and/or errors on the website to gain an unfair advantage through incorrect odds or misrepresented bets.
A letter from the provider will be forwarded to you shortly.
It's imperative to stress that such behavior constitutes a severe breach of our casino's regulations. Consequently, your account has been suspended due to engaging in unfair gaming practices, and all associated winnings have been confiscated.
According to the terms and conditions:
11. Exceptional circumstances/aborted games
11.8. Wazbee expects that any Customer will not abuse any errors on Website(s) and/or App(s). It is expected that a Customer that has become aware of an incompleteness on the Website(s) and/or App(s) should refrain from taking any advantage thereof and inform customer support about it immediately. A Customer that has taken advantage of errors and has failed to inform customer support in reasonable time may be held liable and Wazbee has the right to claim compensation that has incurred from breaching this provision.
16. Breaches, penalties and termination
16.3. If we consider the violation of the rules as an attempt to cheat the casino, Wazbee may confiscate all winnings and deposits without refund."
MAIL 2:
"Hello,
Hope this email finds you well.
Kindly be informed that User 515\3040733544\4320_19064has been added in Group "Problem" with a limit of 0.01%:
Here are the examples of suspicious bets which caused the user to be
added in this group:
-3425779155, -3424728300, -3419999941, -3421536390
Problem: the players, who are allocated to this group are those, who do not adhere to any specific tactics in their betting activity, but use any technical issue and bug on the website to benefit from wrong odds or argument of the bet. Depending on the situation, they use different tactics (arbitrage betting, middling, late betting etc.).
Respectfully!"
Hello there.
I am sorry for the situation you have found yourself in.
I believe that your complaint was rejected due to it being related to sports betting, where we don't have any expertise, and therefore we won't be able to help you out.
I can suggest some websites that do:
https://www.safebettingsites.com/complaints/
https://www.bookmakersreview.com/sportsbook-complaint/
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
I hope they will be able to help you with your issue.
Please let us know if some of these websites were able to help.
No, el problema es que Wazbee cierra cuentas sin motivo alguno. "Está relacionado con las apuestas deportivas" = ¿qué significa eso? Si las cuentas se cierran y se retira dinero SIN NINGÚN MOTIVO Y CON RAZONES ENDEABLES, entonces la calificación del sitio no baja mientras se mencione la palabra "apuestas deportivas".
The reason we rejected your complaint was due to sports betting because you were actually betting on sports before your account at this casino was blocked. Is that right?
The casino blocked your account, and the reason you stated was that they had found some violation of terms on their sportsbook platform.
As we don't have any branches dealing with sports betting, we wouldn't be able to assist in this case. And therefore, as you mentioned, we don't deal with complaints related to sports, so the safety index is really not lowered.
Have you tried to contact any of the sites suggested above, perhaps?
La mitad de la razón. Esa fue la excusa dada. ¿O crees que es correcto sacar 4 apuestas de 1000 apuestas y no responder preguntas sobre qué apuestas son realmente? ¿Y no responder más correos electrónicos y cobrar el dinero? Esto es puramente arbitrario, no la correcta implementación de los términos y condiciones de las apuestas deportivas.
Así que pueden bloquear cualquier cuenta con el motivo = términos y condiciones de apuestas deportivas incumplidos (no importa si hay algo de verdad en ello, ¡¡¡casinoguru no tiene un departamento de apuestas deportivas!!) y la calificación se mantiene exactamente lo mismo y bueno. ¿Crees que eso es correcto? ¡¿Al menos podrían descubrir qué apuestas son?!
Me comuniqué con algunos de los sitios mencionados anteriormente, pero, por supuesto, no obtuve respuesta de ninguno de ellos. Ninguno de ellos tiene ningún contacto con wazbee.
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
