I can see that you have already submitted a complaint here, and our team will surely do their best to help you out.
Please know that it is nothing unusual that an online casino would make a video call with the player. It is due to the fact that they are not able to see their players face-to-face to verify their identity and be sure that there are no issues at all.
I hope that it will be all resolved as soon as possible and you will be able to receive your money.
Pavel me llamó un fraude.
Fue culpa de Casino Guru por malinterpretar mi queja y proceder con ella, y no hay nada de malo en cerrar la queja, pero es injusto etiquetar unilateralmente a alguien como un fraude y no darle la oportunidad de corregir su reclamo.
En mi correo electrónico a Pavel, le envié un video que había tomado con mi cámara frontal, fechado junto con la fecha.
Creo que puedo identificarme conmigo mismo.
Si decides o no cerrar el problema de la queja de Wild.io porque decidir disculparse no estaría en consonancia con el propósito del problema, es tu problema, por lo que puedes hacer lo que quieras.
Sin embargo, me gustaría corregirme llamándome fraude.
Si la verificación de vídeo es una forma de confirmarlo, lo enviaría a CasinoGuru de inmediato.
I'm really sorry that you feel this way.
The only problem, as I can see after going through your complaint, is that you did not cooperate with the casino regarding your verification, and that is why we had to reject your complaint.
Please keep in mind that cooperation is always the key point in passing the KYC.
I hope next time you will avoid such issues and be able to cooperate.
He estado escribiendo desde el principio hasta el final que hubo problemas con el proceso de verificación KYC, y he estado escribiendo desde el principio que exijo una disculpa.
Escribo esto para explicar sus procedimientos KYC irrazonables y para presentar una queja pública pidiendo una opinión neutral.
Eres tú quien ha hecho una suposición equivocada y ahora me llama estafador.
Me sometí a KYC con Wild.io para restaurar mi reputación y el proceso de retiro se completó sin ningún problema.
¿Seguramente las personas que manejaron mi reclamo, incluido Pavel, tendrán algo que decir sobre mí?
Ya he proporcionado mi información personal a este sitio.
"Sólo jugadores que cometen fraude y juegan bajo el nombre de otra persona".
Si digo que es un estafador, entonces este sitio de casino ha procesado su dinero como un estafador.
I am glad that you were able to finish your verification then.
As we have thousands of complaints coming in, we are not able to go back to any of the rejected ones, so I am sure that now Pavel is not going to say anything about you. If that is what you meant.
Wild.io stole from me and didn’t let me know that I had a supposed additional account. When i asked for my owed bonuses they told me my account was restricted from bonuses. Yet, they persistently send me ads for bonuses. They intended to let me deposit and then deny me for a bogus allegation that I have a second account. They wouldn’t even tell me anything about it. Total scam this plACE DO NOT PLAY AT WILD.io
Are you aware that it is stated in the terms that only one account is allowed per household, though?
Usually it is a common term at online casinos, but maybe our complaint team could really take a look into this. What do you say?
This is a scam I need received my despoit do not add money
Hi, do I understand correctly that you did not get your deposit into the casino? How long has it been? Have you contacted chat to find out more about where it might have failed?
Hola equipo de Casino Guru,
Tengo un problema formal con este casino que no se puede resolver ni con el soporte ni con su correo electrónico de quejas. Simplemente no recibo respuesta...
¿A qué autoridad de licencias debo contactar? ¿Podrían proporcionarme la dirección de correo electrónico directamente? Ya envié varios correos electrónicos al GCB, pero no recibí respuesta. Quizás usé una dirección de correo electrónico incorrecta.
Gracias
I make a despoit it wasn't added to my account twice this game a scam period
Hello!
Sorry to hear about the issue. According to our system, there are two licenses available; therefore, it depends on which license you see when you log in to the casino.
If you see AOFA - use the logo to submit the complaint, because "Complaints can only be filed via a form on the license validator page, and it is noted that only complaints submitted in English will be reviewed. Complaints filed in any other language will not be considered."
GCB is more of a void (being transferred into CGA):
Complaints, including claims against a gaming operator or any other concerns relating to individual operators under the supervision of the CGA, can be sent to complaints@cga.cw. However, please note that the CGA does not handle individual disputes between players and gaming operators. (https://www.gamingcontrolcuracao.org/contact )
CGA: https://portal.gamingcontrolcuracao.org/ I am not sure whether this casino has already been transferred or whether they prefer staying just with AOFA.
If you like, we can also take a look into it; it depends on the problem, of course, but if you share more, perhaps we can think something up.
In any case, you are welcome.
So I guess the same questions apply to you. Did you contact the casino and did they say anything about it? They usually want proof of payment or they may advise you to wait for a while. Did you also check with the payment provider to see if the payment was successful and everything went through on your end?
Thank you all .. I was about to deposit and play on wild.io but after seeing all these complaints, I changed my mind. Thats it, I had terrible experience with many online casinos with regard to withdrawal, and came to conclusion that almost 99% of online casinos do not pay the wins. Or at least, if you win more than once, then good luck. So, do not keep high hopes of making income from these online Casinos. Stick to land based ones.
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
