hace 2 años
Si quieres hablar de cualquier tema relacionado con Wisho Casino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
Tema general sobre Wisho Casino
hace 2 años
hola mi nombre es jonny
Tengo problemas con wishocasino.com Tengo mi dinero con ellos en una cuenta de juego, detuvieron mi juego de cuenta hasta que me verificaron, envié todo lo que necesitaban pero aún así exigen cada vez más cuál es el dinero que tengo y de dónde y ellos quiero papel sobre todo, esta es la primera vez que experimento una situación así que he jugado en muchos casinos, pueden cerrar mi cuenta si quieren, solo que me devuelvan el dinero
Espero me puedas ayudar con esto
mi correo electrónico registrado en wishocasino es
jonny
Editado por
Radka hace 2 años
Motivo:
personal information
Traducción automática:
2
hace 2 años
Hello Jonny,
I advise you to through all communication with this casino and make sure you have already sent them all the requested documents. Asking why they need so many documents will not get you anywhere, I'm afraid. Make sure you provide all documents in the requested format. If you need further help, ask the live chat, they are there to support you. There must be some reason behind your issue, so you just have to find it out and provide a proper document.
If you still struggle I would suggest submitting a complaint.
hace 2 años
hi i have sent all the documents they asked for in the beginning. They asked for 3 months of transactions and also asked that I report my private transactions. I did this and now they require new documents and my transactions for the last 12 months. Do they have the right to claim my transactions 12 months back? They write that they need to see my transactics 12 months back.
1
hace 2 años
Frankly, I can't answer your question directly, I'd say that it would depend on the whole situation. But I find it unusual.
I'm sure you ask about the reason, right? What did they tell you, please?
hace 2 años
hi i have sent all the documents they asked for in the beginning. They asked for 3 months of transactions and also asked that I report my private transactions. I did this and now they require new documents and my transactions for the last 12 months. Do they have the right to claim my transactions 12 months back? They write that they need to see my transactics 12 months back.
hace 2 años
Dear Jonny,
please use this forum thread for communication, you are not supposed to answer the email notification as you do now 🙂.
I'd suggest you submit a complaint so our dedicated team can examine the situation and help you eventually.
Just click this link and proceed: https://casino.guru/complaints/create
1
hace 2 años
exactamente el mismo problema, no hicieron esto ni siquiera al principio. Me dejaron perder mucho dinero y luego bloquearon mi cuenta en medio de toda la mierda. Sitio de farol. No se debe permitir que funcione el casino.
Traducción automática:
hace 2 años
This is fake site. Dont play on it. They ask for more and more documents even after you have proved where the money came from. They just want to keep your money.
Any person who has experince in kyc and AML know that this is not how to do this.
hace 2 años
I've already seen different casinos licensed in Estonia and I believe the KYC process was quite time-consuming. As far as I can see, most of complaints submitted against the casino were resolved so I still believe this should be a decent casino. If you have issues with them, you should consider submitting a complaint on our website. This might help you to resolve it.
hace 2 años
Hola,
Sólo quiero saber si tienes tu dinero. ¿Tuviste que denunciarlos por eso?
puedes responder eres amable
miguel g
Traducción automática:
hace 2 años
Hello,
I do not think so. 🙁
Just check the complaint here:
hace 2 años
Hola, todavía no he recibido mi dinero, ¿tienes el mismo problema?
Traducción automática:
2
hace 2 años
Hello,
for how long have you been waiting, please? According to your complaint, I think it's due to the fact, that your account has not been verified yet.
hace 2 años
hola del 03-06-2022
Traducción automática:
hace 2 años
no recibi mi dinero. Envió certificados de trabajo y extractos de mi cuenta etc. Increíblemente mal trato. Los que no les importa si toman mi dinero. Realmente tienen un 0% de interés en ayudarme. ¡Idiotas!
Traducción automática:
2
hace 2 años
i waited 2-3 days. My account is verified. The problem is that they did this after i already lost 2500 euro and then i had like 1100 euro left in my account and they just closed me out. I gave them more documents then they actually need to verify payments, source of money etc. If you are custom to gambling you know how KYC and AML is done. This is just robery.
One of the answers was like this. "Well we are based in Estonia we do as we want". Not so serious.
1
hace 2 años
Hola,
como entiendo correctamente que han aprobado tu retiro de dinero pero no te pagan tu dinero?
Traducción automática:
hace 2 años
i waited 2-3 days. My account is verified. The problem is that they did this after i already lost 2500 euro and then i had like 1100 euro left in my account and they just closed me out. I gave them more documents then they actually need to verify payments, source of money etc. If you are custom to gambling you know how KYC and AML is done. This is just robery.
One of the answers was like this. "Well we are based in Estonia we do as we want". Not so serious.
hace 2 años
Hello,
I can see you have already submitted the complaint - good.
So what was the reason for blocking your account, please? Did you get a statement from the casino?
Share some screenshots or emails, it could be useful.
