ForoCasinosTema general sobre ZetCasino

Tema general sobre ZetCasino (página 3)

hace 2 años de gocedelcev00000
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12 3
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hace 2 meses

Dear Radka,


I have shown you that the casino itself states that both streamers and regular players have the same rules. Streamers are entertainment players as they can and do make withdrawals.

As for the casino license you mentioned, I have requested it directly from the casino itself and they do not provide it.

Additionally, there is no logo of the license on their site. If you have the license number, it would be nice to mention it.

I have been asking for my case to be reopened for a while now, and I openly call on Zetcasino to take a stance in front of everyone.


hace 2 meses

Buenas tardes. A día de hoy todavía Zetcasino no se ha puesto en contacto conmigo .

hace 2 meses

Buenas tardes,

He escrito como 10 veces al correo pero nadie me contesta ni me da un feedback. Por otro lado yo jugué de manera normal. Tengo pruebas de depósitos, correos a mi email de la prueba de retirada de depósitos. Justamente al día siguiente, al intentar entrar al casino ya me comunicaban que en mi país no está permitido el juego en ese casino (solo unas horas después de haber ganado 320 euros). Por lo tanto me planteo la posibilidad de haber sido estafado. No me ha dado tiempo a verificar la cuenta con mis datos para el ingreso y creo que tampoco ellos se pondrán en contacto conmigo. Porque entonces me dejan jugar unas horas antes y ya después bloquean el acceso?

hace 2 meses

Hello, and thanks for this information.

Of course, the casino may restrict any country to prevent legal issues, but your active balance needs to be paid to you normally, and only after that will a decent casino close your account due to the aforementioned restriction.

On the other hand, I found a bit of a different update in the complaint:

"The day after being able to access I found out that in Spain this website has been closed for being an illegal casino. Therefore I cannot access it with any browser and that is why I cannot claim anything."

So to me, it seems the casino has not blocked you on their end. It was most likely your internet provider.

Sadly, to set this correct, and I mean to get you a chance to withdraw your money, we would need someone from the casino to respond. 🤔


hace 2 meses

Dear Radka,


I have shown you that the casino itself states that both streamers and regular players have the same rules. Streamers are entertainment players as they can and do make withdrawals.

As for the casino license you mentioned, I have requested it directly from the casino itself and they do not provide it.

Additionally, there is no logo of the license on their site. If you have the license number, it would be nice to mention it.

I have been asking for my case to be reopened for a while now, and I openly call on Zetcasino to take a stance in front of everyone.


hace 2 meses

Dear player,

"I have shown you that the casino itself states that both streamers and regular players have the same rules. Streamers are entertainment players as they can and do make withdrawals."

Yes, the terms are the very same, yet what you still fail to comprehend is that the very same rules may be applied differently based on concrete situations.

Casual players don't postpone bonus rounds, do not advertise their sessions, and do not play with a huge amount of "money." Those are, by the way, very common streamers' practices.

I'd say, if you don't play like an ordinary player, you must be ready to be recognized as a different kind of player, which may result in violating the very same rules.

"As for the casino license you mentioned, I have requested it directly from the casino itself, and they do not provide it."

The Antilephone license does not work like this. Even if the support provided the validator's URL, it won't work. (https://validator.antillephone.com/validate?domain=casinowebsite.com&seal_id=cf98db6c7173....)

Further explanation is here 👈

"Additionally, there is no logo of the license on their site. If you have the license number, it would be nice to mention it."

As explained the validation works differently.

"I have been asking for my case to be reopened for a while now, and I openly call on Zetcasino to take a stance in front of everyone."

Frankly, the Complaint Team is very busy, but I'm sure they will get back to you eventually.

As for the casino, I doubt any evidence will be publicly presented. That would be very unusual because explaining the process means others may take advantage of this knowledge, which would limit the casino's ability to detect fraudulent activities. Let's see what happens next.

12 3

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