Good evening
so i made my first withdrawel 14th may waited days with no funds being recieved in my bank spoke with live chat numerous times to be told need to wait 5 working days i wait working day 6 to be told it was paid and to send bank statement to prove not recieved, i sent statement to be turn asked for a bank statement for account 82231906 sort 040003 i do not have such bank account and never have, i was then told i need to contact the bank (which bank) i contacted my own bank to be told nothing they can do, got back in touch with ninewin and keep being to need the bank statement for an account i do not own. i was then told that i entered the sort code and account so my responsibility i can assure you i did not enter the above sort and account - something is not right here and i do not know what to do to reasolve we are now on day 12 and again today told need bank statement or nothing can be done it looks to me money has been transfered to an insider account
I am really sorry you have to go through this situation. Have you checked if you entered the right account number when withdrawing? Just to be sure, you really did not make any mistakes there.
You have done the right thing to submit a complaint here with our team. They will surely have a deeper look into this issue and will try to sort it out if the casino will not be able to do it.
Have you had any updates by now regarding your withdrawal? Please let us know if you have any news.
tatado. Ahora espero que actúen en mi nombre y espero que haya una posibilidad de recuperar mi dinero 🤞 
