hace 1 año
Buenos dias, llevo un mes intentando realizar una retirada, y mi dinero siempre vuelve a daldo real, he utilizado retirada con targeta y transferencia y sin solucion, que puedo hacer.
El retiro Quickwin falló
hace 1 año
Hello. I checked your complaint briefly, and I found this rather interesting:
"I know that my account does not need verification." May I know how so?
Honestly, I would expect that missing verification could probably block the withdrawal. The printscreen you provided may not be correct at all, because it also said "status unverified".
This is just a suggestion to me it seems weird, hence, I would prefer to be sure about the verification.
Have you asked the support or chat, perhaps?
I aim to help you out because I'm interested in this.
Editado por el autor hace 1 año
hace 1 año
Buenas tardes,
En mi caso no es necesario
hace 1 año
As I said, this is not a 100% assurance to me. One reason is that his info contains a question mark instead of let's say a green thick or the word "approved".
But, it is not my place to assume now. I hope you're correct. I would personally ask the support. 🙂
I surely hope, the whole issue will be solved soon!
hace 1 año
Pues lo hice, y me garantizan que ese no es el problema, no se como puedo hacerlo ya
2
hace 1 año
I see - thank you for updating me. So, what is the real issue behind this situation, I wonder?
Try to be patient, please, I'm beginning to think we will need the casino's feedback on this. Such a situation usually takes some time to escalate further.
hace 1 año
Gracias
hace 1 año
As far as I can see, we should get to the next stage of the complaint in less than two days. If I may guess, your complaint will be transferred to the specialist - this is a good thing, don't worry.
It just takes a bit of patience.
If you struggle or need anything, feel free to ask here - ok?🙏
hace 1 año
I am in the same situation as you made my frist on the 10 of October it was cancelled on the 16th of October had to verify my account which is done and accepted. Made my second one onto the 17th of October which was cancelled on the 22nd October after and hour or to trying to get answer live chat was told to make bank transfer still no word
hace 1 año
Oh, that's not good.
If I may remind you of venuasiana's complaint, it was closed as unresolved, but only because the player suddenly stopped responding. From my experience, this usually happens when the problem is solved without our intervention.
The way I see it, it has been 14 full days for you; hence, submitting a free complaint might help.
This guide should help you with the basics.
Are you interested in such a step?
Editado por el autor hace 1 año
hace 8 meses
Buenas noches... entonces hice un depósito de 10 euros y gané 30 euros en el bono cangrejo... después de la facturación normal del monto del bono requerido por la empresa, logré ganar 4 mil... Hice un retiro solicitud de 500 euros y al día siguiente hoy, etc. bloquearon mi retiro y pusieron a cero mi cuenta... además no responden correo electrónico ni chat en vivo... manténgase alejado de los estafadores
Traducción automática:
hace 8 meses
Good day to you!
Are you saying that the account has been closed without prior notice and that your active balance has been voided?
Without any kind of explanation?
It seems like the casino did its best to deal with you immediately. Yet the lack of explanation worries me.
Anyway, what was your last conversation with the casino about, please? Any issues?
I'd love to know why this happened.
hace 8 meses
Buenas noches...mi cuenta no ha sido cerrada...Hice un depósito de 10 euros y gané 30 euros en el bono cangrejo...después de muchas sesiones y mientras la facturación requerida del bono que había recibido había terminado, tenía un saldo real en mi cuenta de 4.000 euros... Hice una solicitud de retiro de 500 euros como recomienda el casino como monto máximo de retiro diario y mi retiro fue cancelado inmediatamente mientras que al mismo tiempo mi saldo se redujo a cero según el pretexto de que el dinero al que tenemos derecho según los términos y condiciones del casino es 5 veces mayor que el bono, es decir, 150 euros... en una conversación con el casino dijeron que el dinero que gane no es importante y solo puedo obtener 150 euros...mientras he depositado mi dinero y he cumplido con todos mis requisitos, me resetean la cuenta así lo quiero...nunca respondieron a un correo que les envié...las conclusiones son suyas
Traducción automática:
hace 8 meses
Geia sou. I do understand the casinos point here, actually. The maximum withdrawal from the bonus should be stated in its terms, always. Have you read those before playing with this bonus? What I don't understand here, is, why your balance was reduced to zero, though?🤔 Your balance should be 150, as that is the maximum withdrawal. Are you able to check in your account, whether they put the 150 there, please? Let us know abot any news regarding this issue.
hace 8 meses
Hola... primero que nada, no jugué sólo el dinero del bono, también jugué mi propio dinero que deposité... es decir, hice un depósito de 10 euros y obtuve un bono de 30... así que la cuarta parte del dinero que apuesto es mía... así que también debería ser el dinero que gané... es decir, de los 4 mil, 1 mil debería ser mío... no existen tales términos en ninguna parte... para darte un ejemplo si hice un depósito de 200 euros y gané un bono de 30 euros ¿puedo retirar hasta 150 euros???..mierda
Traducción automática:
hace 8 meses
Sorry, but I do not think that this is how it works, actually.🤷♀️ Every casino has their own bonus terms where they need to state what is the maximum withdrawal from that bonus. After it is only up to you, if you agree to take that bonus and follow those terms of it, or if you decide that it is not good enough, let's say. We always recommend to read the terms beforehand to prevent any future issues.
hace 8 meses
Lo siento por aquellos de ustedes que piensan que funciona así... ganen lo que ganen, obtendrán 150... son muy divertidos...
Traducción automática:
hace 8 meses
If you play with a bonus to which the maximum cashout is applied, then it's exactly as Romi described. If it's your first time playing in a casino then I understand that you don't really understand it, but that's exactly how it works. You should always check the terms and conditions so you don't get surprised in these situations.
hace 8 meses
He jugado en todos los casinos que anuncias para estar seguro... nunca he tenido un problema así... si ese fuera el caso, deja que el dinero esté en el resto de los bonos, no en los retiros.
Traducción automática:
hace 8 meses
Well every casino has their own bonus terms, so it is always wise to read those every time when you decide to play with a bonus. Unfortunately we can not decide for any casino in which way they should show the balance, and of course we believe that the best way is to keep it clear and always understandable for the players. If you are unsure of something, always try to ask the support.
