hace 5 meses
I have just checked and only £51.43 has been refunded to my account.
Gransino1 not paying out (página 2)
hace 5 meses
Can a casino accept deposits without verifying the account?
hace 5 meses
Well, if they did not refund the whole amount to you, I would recommend you file a complaint here with our team, so they can intervene in your case and try to help you get the money.
Would you go for it? Think about it, and if you feel that you'd like to give it a try, here is the link you need to follow.
Keep us informed, please, how it goes.
hace 5 meses
Usually most of the casinos don't verify players when depositing. It would be really time-consuming, actually, so they do it whenever a player requests a withdrawal.
I will give you an example: Imagine that 100 players come to this or any casino and just want to see how it is there, if they like the games, if they have luck, and so on. They deposit the minimum amount, play, and decide to leave because of various reasons. Right? Only 20 players stay and win and like to withdraw.
It would be actually pointless to verify those 80 players at the beginning.🤷♀️
I hope you get my point here. I know that sometimes, in some cases, it would really be better if casinos would verify everyone right away, but just some of them really do it like that.
hace 5 meses
Don't you think that after making deposits for a total amount of about £600 they shouldn't verify my account whether the deposits are really made by me?
hace 5 meses
There is no mention in the terms and conditions that UK players are not accepted. That is why I am asking for a refund of all my deposits that I have made.
hace 5 meses
Don't you think that after making deposits for a total amount of about £600 they shouldn't verify my account whether the deposits are really made by me?
hace 5 meses
I really can't answer your question here. I have never worked at any casino and am not sure how exactly they approach this and what amount of the deposits should be the trigger for verification.🤷♀️
hace 5 meses
There is no mention in the terms and conditions that UK players are not accepted. That is why I am asking for a refund of all my deposits that I have made.
hace 5 meses
Actually, this information is on our website. Take a look here, please.
But we always believe that any issues could be avoided if the casino has implemented software that doesn't allow players from restricted countries to register.
Let us know if you'll need our help.
hace 1 mes
Gransino1
After a few weeks of playing I had a decent win and tried to withdraw the funds. Was advised they can only withdraw £500 a day , I spoke to the live chat and said it was going to take a few weeks to get it all but they assured me I would get it.
my first withdrawal of £500 was cancelled by them and disappeared , I was assured again this was a technical issue and it would be back in my account the following morning. It did not arrive .
several more withdrawals were cancelled for no reason but did get back into my account.
my final attempt was Friday 29th January. I was told because it was a weekend my winnings would be in my account on Tuesday.
my account was permanently closed by gransino1 on Monday night.
I have broken no rules and even had a personal manager because I was spending with them.
they emailed me this morning and said they have decided to close my account permanently and it would not be reversed also that there was no funds in my account or any withdrawals pending and that was the end of the matter.
utter scammers and because they’re not regulated in the uk there’s nothing I can do.
stay away from Gransino1
hace 1 mes
Well, that's insane...
To be clear, the complaint is a valid point! And I hope someone from the casino will cooperate with us to resolve the situation. According to our findings, this casino is not among the safetest. May I know what made you play in an offshore casino? I would suggest the UKGC.
hace 1 mes
I wasn’t aware it was an offshore casino at first , I was under the impression it was uk regulated but clearly I was mistaken. I should have paid more attention but I don’t want anyone else to make the same mistakes I have.
hace 1 mes
Oh, I see, and I appreciate your answer. I agree it is not so easy to get valid information when needed the most.
Perhaps we can help you with that in the future; our casino reviews are tailored to the majority of countries. Players from your country are for instance, only allowed to see UKGC-licensed casinos. If that fails, we provide smart filters, includid licencing authorities. Additionally, I expect the UKGC to provide a regularly updated list of licensed casinos. Although I understand doing something for fun or thrill may be viewed less seriously - my experience, I would love to be very wrong about that.
hace 1 mes
Estoy esperando dos retiros de hace varios días y intento hablar con el chat en vivo y no me dejan abrirlo igual es que se han cansado que pida información. No sé qué hacer
hace 1 mes
Realmente espero que obtengas tu dinero, pero creo que este es un verdadero sitio fraudulento. Obtuve cero en todos mis intentos de retiro.buena suerte espero que tengas éxito
hace 1 mes
I would recommend withdrawing with your IBAN number, after my initial problem I started doing it that way and received my money every time within 3-4 days. Definitely think the website is a bit dodgy though so I’ve stopped using it.
hace 1 mes
Cuantos retiros lograste que te abonaran?
hace 1 mes
I tried several times to withdraw but they kept cancelling it and then my funds disappeared. They finally closed my account with £1000 " pending " and I can’t do anything about it now 🙁
hace 1 mes
Yo llevo dos días y de momento sin noticias en el chat en vivo me dicen que el retiro está en la última fase y que en cualquier momento me lo ingresarán de momento no me fío mucho
1
hace 1 mes
I had around £1500 to withdraw but they limit it to £500 per withdrawal so all together it probably took 1 and a half week to get all my money
hace 1 mes
Not surprised tbh they don’t seem to like you winning and withdrawing your money 😂
