FoxyPlay Casino - El casino no reconoce el depósito del jugador.

I deposit 20 EUR and it was taken from my bank account and I have screen shot proof still they are refusing pay back my money

Dear maroundarowiche78,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Hi, it worked out, the money came back to my account

Hej det löset sig pengarna kom tillbaka till mitt konto

Hello, I won 4000 Eur and now they say that the maximum withdrawal per day is 1000 eur and I will have to wait 12 days until I get all the money because they pay 1000 eur every 72 hours, that is, every withdrawal so strange? see screenshot when I ask the chat.

Hej jag vann 4000 Eur och nu säger dom att max uttag per dag är 1000 eur och jag kommer få vänta 12 dagar tills jag fått alla pengar eftersom dom betalar 1000 eur varje 72 timm det vill säga varje uttag så märkligt? se skärmdump när jag fråga chatten.

I have 4 ongoing withdrawals of 4x 1000 eur each withdrawal takes 72 hours to process therefore it will be 12 days very strange system is it really?

Jag har 4 pågående uttag på 4x 1000 eur varje uttag tar 72 tim behandla därför blir det 12 dagar mycket märkligt system är det sä egentligen?

Hej idag har dom avbrutit en av 3 uttag , jag har kvar 3 uttag på 1000 eur och eftersom man får ut 1000 eur per dag kan man inte begära mer än 1000 eur per uttag , men en av dom är avbruten utan anledning , när jag går in och frågar chatten så säger dom följande

Hi

Why was this withdraw rejected ?

18:29:33 27-10-2023

-€1,000.00

Rejected

Hello! 👋 Let me find that out for you. .

Ok

?

It seems as an technical error please make another request and I will let our team know to process it asap

Everytime they reject my withdrawi must wait 72 hours from begining to be proccessed and also this is not first time they reject it and claim technical error ?

I have spend so much money and time in your casino

My loyal is LP

221,209.55 witchs proof aswell

The last withdrawals have been requested by you to be declined not sure about the last one so please make another request and wait for it to be processed

Not sure about the last one?

You told me techincal error

Pls ask finance i will wait here for anwser

Yes it seems as technical error because it is showing as failed so please make another request and I will tell our team to check on this

I have 2 more withdrawal reqest witch also still same have not been checked by finiance in 2 days now? i reqested them 27 today is 29 thats 2 days

Read

Yes sure I will inform our team regarding this too

Chat transcript

FoxyPlay SupportSun, 29 Oct 2023 12:46:46 CETHello. How may I help you?Maroun Darowiche12:47Hi, any updates regarding why my withdrawal was rejected today ? Also the timeframe 72 hours for my other 2 withdrawal have bypassed still not proccessed ?FoxyPlay Support12:48Hi there! FoxyPlay Support12:48There is no update yet from our team but they will be on it very soon please be patientMaroun Darowiche12:48What have you notified the team?FoxyPlay Support12:49I have notified our finance team to take a look on your withdrawal request and process them as soon as possibleMaroun Darowiche12:49There is 2 things i need to know one is why rejected today secondMaroun Darowiche12:49isMaroun Darowiche12:49aha okMaroun Darowiche12:50Good work thank you i hope they fix this soon becuse i cant rest before its resolvedFoxyPlay Support12:52I’m happy that I could be of help!

Hello. How may I help you?

Maroun Darowiche

08:58

Hi

avatar FoxyPlay Support

08:58

Yes, hello

Maroun Darowiche

08:58

How many withdrawal reqest do i have ?

avatar FoxyPlay Support

08:59

You have 1 withdrawal request pending

Maroun Darowiche

08:59

Thank you i will send this information to internet fraud agency along with proof i have that you are wrong and in my acocunt it show 3

Maroun Darowiche

09:00

Also i dont have 1 withdrawal reqest pendin the status is autopayment still you lie about that too

Hi, I initially won 4500 EUR and due to their slow payout I played 1500 EUR of this and got 3000 EUR in the end, but now when I wrote to them that I want my account to be closed, they refuse.

Hej, jag van från början 4500 EUR och pga deras sega utbetalning spelade jag upp 1500 eur av dessa och fick ut 3000 EUR äntligen, men nu när jag skrev till dom att jag vill att mitt konto skall stängas så vägrar dom.

Dear maroundarowiche78,

Withdrawals take up to 14 days and if you played away your balance during that time, the casino is not responsible for it. Do I understand it correctly that you have no longer balance on your casino account?

Dear maroundarowiche78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.