Freshbet Casino - El jugador enfrenta el rechazo de retiro y problemas con la cuenta.

Hello, I deposited 250 and reached up to 600 which I requested to withdraw. They rejected the withdrawal, claiming I have a duplicate account according to their terms and conditions, even though I withdrew earlier last week. They said I could keep 250 from my last deposit, and I had won a bet this week. I do not have a duplicate account, is that fair?

Hola, deposité 250 y obtuve hasta 600 que se solicitó para retiro y rechazaron el retiro y dedujeron que tengo una cuenta duplicada y está en sus términos y condiciones cuando literalmente retiré a principios de la semana pasada, dijeron que podía tener 250 de mi último depósito, y había ganado una apuesta esta semana, no tengo una cuenta duplicada, ¿es eso justo?

Hello albertoibarra777xd,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Freshbet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?
• Did they provide any evidence of multiple accounts?

Looking forward to your answer.

Regards,

Nick

Hello, my account is fully verified, I sent the documents they asked me for and they accepted them, when I tried to withdraw they took the funds from me. They never provided any evidence that I violated their policies, I have been scammed.

Hola, mi cuenta está totalmente verificada, mandé los documentos que me pidieron y me los aceptaron, cuando quise retirar me quitaron los fondos. Nunca aportaron ninguna evidencia de que haya infringido sus políticas, me han estafado.

Hello albertoibarra777xd,

Is your account currently still open?

Please forward the communication between you and the casino regarding this matter to nikolas.b@casino.guru for further review.

Awaiting your response.

Regards,

Nick