Funbet Casino - El retiro del jugador se ha retrasado.

I've had my withdrawal cancelled 5 times now. The said it was a system error the first 3 times, now apparently it's my bank.

If you see this I genuinely Suggest trying another site as this is 100% a scam!!

Very dissapointing experience, dnt fall for the same trap😅

Dear trpevskik,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hi Kristina,

No I haven't made any successful withdrawals with funbet.

When I go on account verification this is what come up.

And no I dnt use bonuses when depositing

Thank you for your reply, trpevskik. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I don't have any conversation saved unfortunately

Thank you very much, trpevskik, for your cooperation. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear trpevskik, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

I will now contact Funbet Casino outside this complaint thread and let you know any new information once I receive it.

Thanks heaps for your help! It's much appreciated!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear trpevskik,

thanks for your message.  I wanted to inform you that I have reached out to the casino and am currently awaiting their response. I will keep you updated and get back to you as soon as I receive further information.

As per the request from the casino affiliate, I am extending the timer of this complaint by an additional 7 days.

They are clearly a scam. I have continued to try withdraw, only to get cancelled every time. They just give the same answers over and over. They are just purely scammers.

Has anyone ever withdrawn from that casino?

Dear trpevskik,

I have received a message from the casino affiliate.

"Hello all,

Thank you for your time and patience.

We are waiting for an update from the relevant department. We kindly request you to please give us some more time and we assure you, we will share an update at the earliest as possible.

Best regards,

FunBet team."

Dear trpevskik,

once again I have received a message from the FunBet representative.

Dear trpevskik,

We would like to kindly confirm that the withdrawal issue is coming from your issuing bank. The error means that the account or card in question does not support transfers. We recommend you to contact your issuing bank for further clarification and assistance regarding this matter.

Thank you for your cooperation.

Kind Regards,

FunBet Casino Team

Dear trpevskik,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.