Gate 777 Casino - El retiro del jugador se ha retrasado.

I ask for the $ 1500 withdrawal at first they tell me it doesn't work because they don't deal with mandarin bank then sent specimen check and ready when sent my specimen check we can see that my withdrawal has been successfully abecepted in my casino account but i get emails telling me my $ 1500 withdrawal failed when i am wondering i request the $ 1500 withdrawal at first they tell me it is not working not because they do not deal with the mandarin bank, then sent a specimen check and ready when sent my specimen check, we can see that my withdrawal was successfully encouraged in my casino account, but I am getting e -mails that tell me my $ 1500 withdrawal failed when I wonder I request $ 1500 withdrawal at first they tell me it doesn't work because they don't deal with mandarin bank then sent a specimen check and ready when sent my specimen check, we can see that my withdrawal has been successfully abecepted in my casino account, but I get emails telling me that my $ 1500 withdrawal failed when I am asking for another option, but they tell me the first time it's like and after that I would have other than in my opinion it's something so I need you please

Je demande le retrait de 1500 $ au début, ils me disent que cela ne fonctionne pas parce qu’ils ne traitent pas avec la banque de mandarine, puis envoyé un spécimen de chèque et prêt quand envoyé mon spécimen de chèque, nous pouvons voir que mon retrait a été avec succès abecepted dans mon casino compte, mais je reçois des courriels qui me disent que mon retrait de 1500 $ a échoué quand je me demande que je demande le retrait de 1500 $ au début, ils me disent que cela ne fonctionne pas parce qu’ils ne traitent pas avec la banque de mandarine, puis envoyé un spécimen de chèque et prêt quand envoyé mon spécimen de chèque, nous pouvons voir que mon retrait a été avec succès encouragé dans mon casino compte, mais je reçois des e-mails qui me disent que mon retrait de 1500 $ a échoué quand je me demande que je demande le retrait de 1500 $ au début, ils me disent que il ne fonctionne pas parce qu’ils ne traitent pas avec la banque de mandarine, puis envoyé un spécimen de chèque et prêt quand envoyé mon spécimen de chèque, nous pouvons voir que mon retrait a été avec succès abecepted dans mon casino compte, mais je reçois des e-mails qui me disent que mon retrait de 1500 $ a échoué quand je me demande une autre option, mais ils me disent que la première fois que c’est comme et après que j’aurais d’autres que dans mon avis c’est quelque chose donc j’ai besoin de vous s’il vous plaît

Dear bigjos,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

hello Guru as i tell you he tells me the deposit was successful and my sent 5 e-mail for me to confirm it and after that he told me that the withdrawal failed and my account door 777 is at 0'00 when it should be at $ 1500 I speak with support and they tell me the deposit has been made and when I then said I received an email that the backed up to the low they say i have to send a bank raise but right before the withdrawal i ask for a specimen check claiming that with everything would be fine and its gonna be if my deposit failed then my money should show up somewhere and it doesn't happen, it really is really weird that they don't want to pay me it's nonsense

bonjour Guru comme je vous le dis, il me dit que le dépôt a été effectué avec succès et mon envoyé 5 e-mail pour moi le confirmer et après qu’il m’a dit que le retrait a échoué et ma porte de compte 777 est à 0'00 alors qu’il devrait être à 1500 $ je parle avec le soutien et ils me disent que le dépôt a été effectué et quand j’ai ensuite dit que j’ai reçu un e-mail que le soutenu vers le bas, ils disent que je dois envoyer une augmentation bancaire, mais juste avant le retrait, je demande un spécimen chèque affirmant qu’avec que tout irait bien et son va être le si mon dépôt a échoué, puis mon argent devrait apparaître quelque part et il ne se produit pas, il vraiment est vraiment bizarre qu’ils ne veulent pas me payer c’est n’importe importe quoi

Thank you, bigjos, for your reply. Do I understand correctly that the payment has been reversed as the casino couldn’t send it to Tangerine bank? Have you provided them with alternative bank details as requested? 

Thanks when i think i believe you could help me all you did is get me back up with questions that don't relate do you have chat support thanks a lot ilme fool they asked me for my check specimen and he said to me, Said that with everything correct even you can send me money if ue give you a specimen again i deposit multiple times through my bank and no problem and the first time is to forget to make a withdrawal by the bank and after we have other method com, interac me in tk thank you from the bottom of my heart the first time i came i was running out of proof and i 've lost $ 1000 with spin millions and the i am more blind and its no ahead i know my rights i will go somewhere else good day

Merci quand à ce que je pense à croire que vous pourriez m’aider tout ce que vous avez fait est de me relancer avec des questions qui ne rapportent pas avez-vous le soutien de chat merci beaucoup ilme niaise ils m’ont deemander mon chèque spécimen et il m’a dit, Ont dit qu’avec que tout était correct, même vous pouvez m’envoyer de l’argent si ue vous donne un spercimen encore je dépose plusieurs fois par l’intermédiaire de ma banque et pas de problème et la première fois est d’oublier de faire un retrait par la banque et après que nous avons d’autres methode com, me interac en tk merci du fond de mon cœur la première fois que je suis venu, je manquais de preuves et j’ai perdu 1000 $ avec spin millions et le je suis plus aveugle et son pas d’avance, je sais mes droits, je vais aller ailleurs bonne journée

and no my bank is tangerine no other bank

sorry for my lack of patience

desolé pour mon manque de patience

I’m truly sorry that I have annoyed you with the number of questions. Unfortunately, that’s the only way for me to understand the whole issue completely. You are the only person who can provide more information and details so our dedicated team can help you accordingly.

Do I understand correctly that you got a confirmation from the live chat that the payment has been processed and sent to your account on the 14th of February? Thank you very much in advance for your assistance and reply. We really do appreciate it. 

this is not the first time they tell me and later they tell me that the payment has failed as soon as I have news I will keep you informed

c'est pas la premiere fois qu'il me disent et plus tard il me disent que le paiement a echoué des que j'ai des nouvelle je vous tiens au courant

I fully understand your frustration, bigjos. I will set the timer for additional 5 days and if there’s no development by Tuesday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Thank you very much, bigjos, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello bigjos,

I looked at your complaint and will do my best to help you. I would like to invite Gate 777 Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

can you explain to me Gate 777 which is the problem with my withdrawal forttant when I deposit it's fast meme that 

  it's instantaneous listen I,need this money it's a big lack of professionalist and great lack of respect that you show to my person thank you in advance

I hope with all my heart that you will take away a maximum of points in summary I have plenty of other email and transcrypted support which demonstrates their great stupidity and their contempt for the player they are thieves but I believe that I I put the worst in all of this they oblige that the first withdrawal be at my bank just this clearly shows their arnarchs and the worst in

all this is that they can keep their MGA licenses when they should take them away. I'm pissed off I really thought he was being honest. for when I click on their interac icon my tangerine bank is there and I can send money to their bank but they no what the joke is a casino that does not pay its players the support is to disorganize they have no respect and so on is no better than spin million which has an odds 0.00% GATE 777 THAT GOD HAS MERCY ON YOUR CASINO

j' espere de tous mon coeur que vous allez leurs enlever un maximum de point en resumé j'ai plein d'aute email et support transcrypte qui demontre leurs grande stupidité et leurs mépris fasse au joueur ce sont des voleurs mais je crois que j'en ai mis asssez le pire dans tous cela ils oublige que le premier retrait sois a ma banque juste cela demontre clairement leurs arnarque et le pire dans

tous c.est qu'il peuvent garder leurs license MGA alors qu.il devrait leurs enleverje suis furieux je pensant vraiment qu'il etait honnete . pour quand je clic sur leurs icone interac ma banque tangerine est la et moiu je peux envoyé de l'argent a leurs banque mais eux non c'est quoi la joke un casino qui paye pas ses joueurs le support est desorganiser il n'ont aucun respect et j'en passe ne vaut pas mieux que spin million qui on une cote 0,00 % GATE 777 QUE DIEU AI PITIÉ DE VOTRE CASINO

We would like to ask the Gate777 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

ok

I am sure and certain knowing them they will wait until the last day before answering to see even at the last hour

Je suis sure et certain les connaissant ils vont attendre a la derniere journee avant de repondre a voir meme a la derniere heure

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Additional comments from Casino:

"I apologise for the delayed response to this review.

For your reference, we attempted to pay bigjos withdrawal, but it failed as we are unable to process withdrawals to Tangerine Bank.

Kindly note that our Accounts Team have duly informed the customer about this.

We have requested that they reach out to him on how best to proceed in relation to the successful transferring of his funds and would as such encourage bigjos to respond to their emails (accounts@gate777.com) directly in order for this matter to meet a satisfactory resolve.

Trusting this provides some insight to the matter.

Kind Regards

Complaints Team"

It is true that they sent me another email but there is no other way to pay me than by the bank I find it very strange and I have no other bank I only have tangerine he could send me a check by post or an electronic check I also have a PayPal account a skrill account an ecopayz account but apart from that I have nothing else he could also pay me via interac that's the way that I used to play on their casinos I would like to solve all that I put a lot of time and energy on it thank you in advance

Ii est vrai qu’il m’ont envoyé d’autre email mais il n’on aucune autre maniere de me payer que par la banque je trouve cela tres bizarre et je n’ai pas d’autre banque je n’ai que tangerine il pourrais m’envoyer un cheque par la poste ou un cheque electronique j’ai aussi un compte PayPal un compte skrill un compte ecopayz mais appart cela je n’ai rien d’autre il pourrait aussi me payer via interac c’est la maniere que j’utilisait pour jouer sur leurs casino j’aimerais regler tous cela j’ai mis beauvoup de temps et d’energie la dessus merci a l’avance

Dear bigjos,

I am sure you've already sent them your skrill account information, please let me know when you'll receive your winnings or in case of any progress.

yes I opened an accountb SKRILL and I give them the email associated with the account and this since the 18th and you can count on me to follow up with you thank you

¸ I THOUGHT YOU WERE SUPPORTING THE PLAYERS NOT THE CASINO CV'S ANYTHING

¸JE PENSAIS QUE VOUS SOUTENIEZ LES JOUEURS PAS LES CASINO CV'EST N'IMPORTE QUOI

SINCE FEBRUARY 12 THAT THE CASINO NIAISE ME J WOULD EVER BE ABLE TO GET ME PAY I HAVE LOST A LOT OF TIME WITH THEM FOR NOTHING (50 HOURS) PLEASE TELL ME WHAT TO DO I AM MORE CAPABLE

DEPUIS LE 12 FEVRIER QUE LE CASINO ME NIAISE J.ARRIVERAIS JAMAIS A ME FAIRE PAYER J'AI PERDU ENORMENENT DE TEMPS AVEC EUX POUR RIEN (50 HEURES) SVP DIS MOI QUOI FAIRE JE SUIS PUS CAPABLE

You see that the casino is laughing at me and even at you they have no intention of paying me I wrote to Skrill to find out more about their so-called regulations and I get back to you on it I wasted too much time and energy in addition its put me in the shit this business the I trusted them I'm not a full $$$ I need this money he we close my account without notice he can not deposit to my bank and moreover they can not deposit in my Skrill account it is anything he has an interac account he does not send my money there or he sends me an electronic check thank you and have a good day and c ' is not the fastest 3 days before having an answer by email on 8.4 out of 10 I do not understand why he won 7 points it is nonsense also I am sorry but I really mean it and I find it weird

Vous voyez ben que le casino ce moque de moi et meme de vous ils on aucunement l'intention de me payer j'ai ecrit a Skrill pour en savoir plus sur leur sois disant reglementation et je te reviens la dessus j'ai gaspiller trop de temps et d'energie en plus sa ma mis dans la merde cette affaire la je leur fesais confiance je ne suis pas un plein$$$ j'ai besoin de cette argent il on fermer mon compte sans préavis il ne peuvent pas deposer a ma banque et de plus il ne peuvent deposer dans mon compte Skrill c'est n'importe quoi il on un compte interac il n'on cas envoyé mon argent la ou qu'il m'envoie un cheque electronique merci et bonne journée et c'est pas les plus rapide 3 day avant d'avoir un reponse par email le 8,4 sur 10 je ne la comprend pas pourquoi il a gagner 7 points c'est n'importe ca aussi je suis desole mais je le pense vraiment et je trouve sa bizarre

In my opinion they say that they want to pay me to benefit from their rating of 8.4 you can put it back unresolved it is 100% sure who will not pay me and if not I will notify you and this the same day thank you again for all !!!

A mon avis ils disent qu'ils veulent me payer pour bénificiez de leurs cote de 8,4 vous pouvez le remettre a non résolu c'est sure a 100% qui me payerons pas et dans le cas contraire je vais vous aviser et ce la meme journée merci encore pour tous !!!

Dear Casino,

could you explain why you are unable to complete player's withdrawal to skrill account even that you suggested this option?

it's a shame it would have been enough to make the transfer to my skrill account

c'est vraiment dommage il aurais suffit d'effectuer le virement sur mon compte skrill

We would like to ask the Gate 777 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

You are the boss my friend but me personally his would not bother me if the file i would be unresolved that's when he gave you news the first time and he will do the same for this i exchange a lot of emails. with him and there is nothing to do he stubbornly with his bank transfer and yet he could pay me with at least 10 other way I left him in m, we last email my postal address so that he sends me the check by post and since then I have not heard from again

C'est toi le patron mon ami mais moi personnellement sa me dérangerais pas si le dossiers i serais non resolue c'est a ce moment la qu'Il ta donné des nouvelles la premier fois et il en fera de meme pour cette j'ai echanger beaucoup de email. avec lui et ya riena faire il s'entete avec son virement bancaire et pourtant il pourrait me payer avec au mois 10 autre maniereje lui ai laisser dans m,on dernier email mon adresse postal afin qu'il m'envoie le cheque par poste et depuis je n'ai pas 3encore eu de nouvelle

HERE ARE ALL OF THE PAYMENT METHODS OF GATE 777 WOW Y A MEANS OF ARRANGING GATE.

VOICI TOUTE LES MODES DE PAIEMENT DE GATE 777 WOW Y A MOYEN DE S'ARRANGER GATE.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

We’ve reopened this complaint as per the casino's request. We would like to give this case last more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

we can even see on their home page that they have a Paypal account even if it is not necessary to adhere to my request let's just say that it is a plus

nous pouvons meme voir sur leurs page d'accueil qu'ils ont un compte Paypal meme si ce n'est pas necéssaire pour adhérer a ma requete disons juste que c'est un plus

Hi Bigjos,

first of all I would like to apologize for all the inconvenience you were put through and us not responding here. As odd as it might sound we weren't proper aware that we should respond here since we knew a team was in touch with you via emails.

Also it was a bad mistake on our end to tell you to enter skrill when we can't even pay to skrill. I can assure that the CEO is involved and wants this matter resolved exactly as you do. We will also compensate you with extra cash for you to withdraw as you really had a bad experience.

We are now trying to find another way to pay you and we are waiting for WHG to get back to us on this matter. I personally don't understand why they don't pay you via one of the other methods but I will do my best to get you your money.

Again I want to aplogize and I understand that you are upset but we are not thieves and we have always paid what we owe.

I will update here as soon as we hear back.

I'm really happy thank you Gate 777 and I sincerely hope this story will end soon good day

Je suis vraiment content merci Gate 777 et j'espere sincerement que cette histoire va prendre fin bientot bonne journée

No, but why the odds went up to 8.4 I still received nothing I haven't been paid in short I understand it seems to me that it is clear as the first time he shows goodwill so that their rating goes up but I I am confident that this time I will benefit from a lot of small black spot if nothing succeeds and in my opinion it is again what will happen

Non mais pourquoi la cote est remonter a 8,4 j'ai encore rien recu jai pas ete payer bref je comprends il me semble que c'est clair comme la premiere fois il fond preuve de bonne volonté pour que leur cote remonte mais j'ai confiance que cette fois je vais bénificier de beaucoup de petit point noir si rien n'abouti et a mon avis c'est encore sa qui va arriver

Dear bigjos,

here you can read how we review online Casinos: https://casino.guru/our-casino-reviews. One of the main aspects which affect Casino's rating are complaints. Unresolved complaint has a negative effect on Casino's rating, it depends on complaint's amount. Note that your complaint is still in progress, so at this moment it has no effect.

ok I understand better now thank you

ok je comprends mieux maintenant merci

Hi,

I am not sure why they would send you only 250CAD they are supposed to send you 1750CAD in total, the 250CAD were meant to be a compensation for the long waiting time. We are waiting for them to find a solution and told them an alternative bank is not an option. So trust me when I tell you this will not remain unresolved. You will get your money we will make sure of it. We also have been keeping Casinoguru in the loop to share our efforts, this is not a nice try to keep you waiting, we as Gate777 want to get you your money asap. 

put yourself in my place every time you give me good news something odd happens I was able to be patient and I lost all confidence in Gate 777 because since February 15 at least 5 times the deposit has been done successfully and I have never seen this money is very annoying. In addition, several possibilities are available to you and it seems so complicated while there is nothing simpler than Paypal or send me a check by mail but no these are not methods for you. it's big nonsense its should already be settled and still lagging. I'll believe you when I see the color of my money I'm sorry but so far it's been 75 days and nothing has been do after hundreds of mail that we have exchanged and so on, thank you and have a good day to you.

mettez vous a ma place a chaque fois que vous me donner une bonne nouvelle il arrive de quelque de bizarre j'ai pu de patience et j'ai perdu toute confiance en Gate 777 car depuis le 15 fevrier au moins 5 fois le depot a ete effectué avec succes et je n'ai encore jamais vue cette argent c'est tres enrageant. De plus, plusieurs possibilité s'offre a vous et cela semble si compliqué alors qu'il ni a rien de plus simple que Paypal ou encore m'envoyez de m'envoyé un cheque par la poste mais non ce ne sont pas des methode pour vous. c'est du gros n'importe quoi sa devrais deja etre regler et sa traine encore .Je vais vous croire quand je vais voir la couleur de mon argent je suis désolé mais pour l'instant sa fais 75 jours et rien n'a ete fais apres des centaine de courrier que nous avons echanger et j'en passe merci et une bonne journée a vous.

Hi, I just found out you got this email again from WHG please ignore we are on it trying to find a way.

hi, we just got this from WHG:

We are attempting avenues that haven’t been used in the past for a one-time exception and a payout to the user. We shall only know the status of which by tomorrow morning. The amount being attempted is 1750 CAD and if successful it would be processed in one single transaction.

okay, okay, it makes sense we'll talk again tomorrow

ok d,accord ont sens reparlera demain

 Hi, we received another email from WHG that the solution to Tangier was declined again but we are working on it. I am not giving up until you receive the 1750 USD, just want to keep you in the loop. 

yes I have received the payment thank you very much I greatly appreciate

oui jai bien recu le paiement merci beaucoup japprecie enormement

Dear bigjos,

can I consider this case now as resolved?

great I am happy you finally received what is yours, apologies once again for the inconvenience.

Best regards.

😎Yes sir

Dear bigjos,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru