GGBet Casino - El jugador cree que el reintegro se ha retrasado.

I made a withdrawal at the GG Net casino, and so far they haven't made my deposit, I made the withdrawal and they gave me two business days and so far nothing, they don't answer emails, their support doesn't have people who speak Portuguese and so follows my problem without solution, I would like to ask them to deposit my money because I already spent a lot more in their casino, they need to have more respect for their players

Fiz uma retirada no cassino GG Net , e até o presente momento não fizerem meu depósito , fiz o saque e me deram dois dias úteis e até agora nada , não respondem email , o suporte deles não tem pessoas que falam em português e assim segue meu problema sem solução , gostaria de pedir que eles deposita meu dinheiro pois já gastei muito mais no cassino deles ,precisam ter mais repeito por seus apostadores

Dear elisangelaa217,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

It's been almost two weeks and they don't pay me, the status doesn't change, it's still in progress, that's a lack of respect with the player agent, you win and they don't pay

Já faz quase duas semana e o eles não me pagam , o status não muda , continua em andamento , isso e falta de respeito com agente jogador , vc ganha e não pagam

People don't trust this betting site, because we win and they don't pay the gamblers I've been trying to receive it for 11 days and they don't pay, they don't answer your emails and I support you, you can never speak, because there is only operator in English, I think a lot of lack of respect with gamblers, you win and they don't pay, no and a house would be I'm feeling aggrieved, because I deposited money, it wasn't bonus balance that I won

Gente não confiem nesse site de apostas , pois nós ganhamos e eles não pagam os apostadores já tem 11 dias que estou tentando receber e eles não pagam , não respondem seus emails e o suporto vc nunca consegue falar , prq só tem operador em inglês ,acho muito falta de respeito com os apostadores , vc ganha e não pagam , não e uma casa seria estou me sentindo lesada , pois eu depositei dinheiro , não foi de saldo de bônus que ganhei

Dear elisangelaa217,

Have you received your withdrawal from the casino yet?

Not until today they didn't pay me and they don't even answer my emails in chat or anything very disrespectful that

Não até hoje eles não me pagou e nem respondem meus emails em chate nem nada muito falta de respeito isso

Until today since the 5th, the Ggbet casino doesn't pay me my winnings, they don't answer emails and the chat doesn't have a commitment to the customers that is a very big lack of respect, don't play in it, it's not a reliable house

Até hoje desdo dia 5 o cassino Ggbet não me paga os meus ganhos , não respondem email e nem o chat não tem comprometimento com os cliente isso e uma falta de respeito muito grande , não joguem nela não e uma casa confiável

Thank you for your reply, elisangelaa217. Have you made any successful withdrawals before? Could you please confirm that you have passed the verification? Have you accumulated your winnings with or without an active bonus?

Hello good morning, my case has already been resolved they paid me yesterday, god of 15 days is finally out thanks to GG bet and to you guys involved until next time

Olá bom dia , meu caso já foi resolvido eles me pagaram ontem , deus de 15 dias enfim saiu obrigado a GG bet e a vcs envolvidos até a próxima

Awesome news, elisangelaa217. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.