GGBet Casino - El reintegro del jugador se ha retrasado.

I processed 2 withdrawals last Sept 19, 2023. At first i thought its just a delay because they said it would not be more than 5 business days before I can get the money. So im all good, I waited until yesterday (7th day) of the transaction and I still ddnt get my withdrawal, i did everything they asked me to do, Did the KYC and I passed after how many tries, figured out that im all done. Now im contacting their CS, and theyre telling me that theres no more Estimated Time or any processing time since the Normal processing time is over, and the payment provider is STILL processing it. This means i need to wait with no exact time? Could be months? Years? So I can get my 149.98 usd withdrawal? This is my first time having this delay, so I figured I will ask for help here for enlightenment. Thanks a lot CG.

Dear billposter1515,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

okay i will wait. thank you kristina.

Dear billposter1515,

Have you received your withdrawal from the casino yet?

Nothing yet. They replied again earlier, I asked them about the withdrawal, they said that my 2 withdrawals have been successfully approved, and that the "PAYMENT SERVICE" is still processing it. And that he will send a message to their financial department because its taking so long now. I just want to get my withdrawal. Thank

And up until now theyre always telling me that they dont have the CONTROL about the said withdrawal. They told me to wait, without any timeframe. Is it normally like this?

Thank you for your reply, billposter1515. Have you made any successful withdrawals before? Could you please post a screenshot of your withdrawal history here?

Have you accumulated your winnings with or without an active bonus?

last time i played Gg.bet was months ago, or probably a year ago. and I tried cashing out i think 2 or 3 times. and I think ive used the bonus last time mybe 1 time before but I think I still lost it all, but this time, this current withdrawal I ddnt use any bonus at all. I will try to find the screenshots of my withdrawal

2 more withdrawals last sept 2022 as well

thats probably all. and then all other was just cashing in. i stopped playing for a long time, and then i played again now. I ddnt have a problem like this last time I played, I just dont know whats happening atm

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

All of it? Just copy and paste right? Or screeenshot is fine?

I will send everything revelant to this case

Sept 19, 2023

sept 22 2023

sept 22 2023

Im waiting patiently, in not disturbing them every minute. I just update after a couple of days. But I think theyre just fooling the s**t out of me, I think theyre not serious, so disappointing

sept 27 2023

sept 27 2023

sept 27 2023

sept 27 2023

sept 27 2023

oct 3, 2023

Oct 3, 2023 this was my last message to them, coz im tired of their replies. Its always the same. Im just patiently waiting and hoping to get my money, liars never win in this world. Thank you so much for helping kristina

I cant edit my message im just using my phone atm coz my laptop is in the tech. That one picture that says "Its Almost Sept 25......" i think i put the wrong date. Its probably sept 24 or sept 25

Hello, any update?

Thank you very much, billposter1515, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Its almost a month now. Their answer is still the same, am I still gonna get my money?

Hello there,

Thank you billposter1515 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask GGBet Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Thank you so much for the help, peter and kristina

Dear Juhaziel,

Thank you for reaching out to us regarding the status of your recent withdrawals processed on September 19, 2023. We appreciate your patience and understand your concern about the delay in receiving your funds.

We would like to provide you with some clarification regarding the current situation.

After you initiated your withdrawals, the funds were transferred from your balance to the payment method you selected. At this point, they entered a "remote processing" status, which means that the transaction is in the process of being handled by the payment provider.

While we understand your frustration with the extended waiting time, we want to assure you that we are actively monitoring the situation. The delay in processing is not within our control but rather depends on the payment provider's processing times.

Although we cannot provide an exact timeframe for when these transactions will be completed, we want to emphasize that your funds have not been lost. They are simply in a pending state during the processing by the payment provider. Rest assured that we are committed to resolving this issue as swiftly as possible.

We apologize for any inconvenience this delay may have caused you, and we appreciate your understanding in this matter.

Thank you for choosing our services, and we hope to have this matter resolved to your satisfaction soon.

Ive played through a lot of casinos, and i dont think it would take more than a week to process a withdrawal. I even played and tried to withdraw a year ago from your casino, i got it within hours, not even a day. So why its like this now? Its not even a big amount, its just 150 usd only. Ive lost a lot in your casino from the very start, im just trying to withdraw a little just to cope up. Why its taking so long?? Why? Its almost a month now, please do your best. Please give me my money

Dear billposter1515, we will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

I will, im just waiting and hoping, that I would get my money

I will update everyday. Im always watching my bank

Still nothing, so we dont know yet how long will I need to wait? mybe another week? another month?

Is it possible to change the payment method, coz the "PAYMENT PROVIDER" with ASIA BANK transfer seems to have a problem, I have crypto wallets, will it change the waiting time??? Can I finally get my money??

Today marks the 25th day from my original withdrawal time, I still ddnt receive my money. Please do something gg bet . Please

any update???

Hello!

I understand your concerns and apologize for the inconvenience you've experienced with your withdrawal. Let me provide some clarification:

Your withdrawal was successfully processed on our end, and the funds were sent to the payment details you provided during the withdrawal request. However, during the processing by the payment service, a technical issue occurred, causing the funds to be stuck. As a result, your transactions are either being canceled or are stuck in a "remote processing" status. This situation is due to technical difficulties on the side of the payment service provider, specifically "bank_transfer_asia."

To resolve this issue and receive your funds, I recommend using alternative payment methods available in the cashier. Please do not use the payment method that has been causing issues with your transactions. There are several alternative methods in the cashier that should work correctly.

I understand your concern about the delay, and I appreciate your patience in this matter. By using an alternative payment method, you should be able to complete your withdrawal successfully. If you have any further questions or require additional assistance, please feel free to ask, and we'll be here to help.

Okay, so that means you will cancel my withdrawal? And I should make another withdrawal transaction? If that is the case, can you please tell me which of the alternative payment method will have no problem on withdrawing my funds? I just want this to be over. Please do advice

Just an update, the cancelled 100 usd withdrawal, I tried to withdraw it agian using crypto payment method, and I got it within minutes. wow

I got the 100 usd. Only 49.98 left. Just an update

Thank you very much for the update. We will keep this complaint open until you confirm your second withdrawal has been successful. Please keep me informed about any further developments.

Yea, I got my withdrawal just minutes after I changed my payment method to cryptocurrency. I was trying to tell them to cancel my other withdrawal so I can make another one with the other payment menthod, but its not possible at the moment

Its been a month now, Sept 19 2023 is my original processing time in my withdrawal. I have received the 100 usd and still waiting for the 49.98 usd withdrawal. I hope the casino can just cancel the pending withdrawal, so I can process another withdrawal and everything will be finished and done

I apologize for the delay you've experienced with your withdrawal. Our team is actively working on resolving this issue for you. Rest assured, we'll do our best to expedite the process and ensure your withdrawal is completed as soon as possible. Thank you for your patience! ❤

Hello Juhaziel,

Your transaction was canceled 5 days ago, and it appears that you have already used the funds for betting. Could you please clarify if your issue has been resolved?

If you have any more questions or need further assistance, please let us know.

Dear billposter1515,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.