GGBet Casino - La cuenta del jugador se ha cerrado debido a un problema de cuentas múltiples.

GGbet blocked and suspended my account for no apparent reason, citing "multiple accounts" as the issue. This makes no sense since I have only ever created a single account on the site. They banned me without cause and reason, invented an excuse, and locked my money on their platform.

GGbet sin motivo aparente me bloqueó y suspendió la cuenta por motivos de los cuales ellos mencionan ''multicuenta'', lo cual no tiene ningún tipo de sentido ya que históricamente he creado una sola cuenta dentro de la página, me banearon sin razón y motivo, inventaron una excusa y me bloquearon mi dinero dentro de la p´ágina.

Dear rawlboi, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

• No, it is a single account in the home, regarding the account it has been active for approximately 2 years, I have never had any problems until now, what is important to mention is that a few days ago I won a considerable sum betting on esports at ggbet, it gives me to understand that the page does not give you problems until you actually win money within it.
• Yes, the account had been KYC verified over a year ago, I never had any issues in that regard.
• The money currently in the account does not consider bonuses or anything like that, it was a deposit I made after having won on the page and the account was blocked.

• No, es cuenta única en el hogar, respecto a la cuenta ha estado activa aproximadamente 2 años, nunca había tenido problemas hasta ahora, lo que sí es importante mencionar, que hace unos días gané una suma considerable apostando en esports en ggbet, me da a entender que la página no te da problemas hasta que realmente ganas dinero dentro de ella.
• Sí, la cuenta había sido verificada por KYC hace más de un año, nunca tuve problemas en ese aspecto.
• El dinero que se haya actualmente en la cuenta no considera bonos ni nada por el estilo, fue un depósito que hice post haber ganado en la página y me apareció el bloqueo de cuenta.

I managed to get this image in the email more or less associated with the date since I had my account verified, at the same time I found my ID, which is: 37785895.

logré pillar esta imagen en el correo más o menos asociado a la fecha desde que tenía mi cuenta verificada, a su vez encontré mi ID, cual viene siendo: 37785895.

Thank you very much, rawlboi, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.