GGBet Casino - Las ganancias del jugador desaparecieron.

Ladies and Gentlemen

On June 30th, 2022 I deposited €20 at gg.bet casino, where the bonus was not credited to my casino account as promised, but to my sports betting account.

I then used this and made profits until my account balance was €152. But suddenly my deposit and the profit was gone.

Sehr geehrte Damen und Herren,

am 30.06.2022 habe ich 20,-€ bei gg.bet casino eingezahlt, dort wurde mir der Bonus nicht wie versprochen auf das Casinokonto gutgeschrieben sondern auf das Sportwettenkonto.

Dieses habe ich dann genutzt und Gewinne erzielt, bis mein Kontostand 152,-€ war. Doch plötzlich war meine Einzahlung sowie der Gewinn verschwunden.

Dear alexanderliebezeit,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify which bonus you have played with? Please, post here a link here. I would like to check the bonus T&Cs.

Could you please clarify which games you played? Did you play casino games or sports betting?

Have you tried contacting the casino regarding this issue?

Thank you very much in advance.

Best regards,

Kristina

Hello Kristina,

I played a casino bonus (unfortunately the history in my account at gg.bet is not traceable or visible).

So I can't send a link.

I wrote to the casino and got the answer that the sports betting turnover was not sufficient, although I made several bets and actually wanted to play in the casino, the provider did not book my money+bonus to the casino account but to the sports betting account.

Hallo Kristina,

ich habe einen Casinobonus gespielt (leider ist die Historie in meinem Account bei gg.bet nicht nachvollziehbar oder ersichtlich).

Daher kann ich keinen Link senden.

Ich habe dem Casino geschrieben und habe die Antwort erhalten, dass der Sportwettenumsatz nicht ausreichend war, obwohl ich mehrere Wetten getätigt habe und eigentlich im Casino spielen wollte, vom Anbieter mein Geld+Bonus nicht auf das Casinokonto sondern auf das Sportwettenkonto gebucht wurde.

Hello all,

Just top speed up teh resolution of the issue.

We'd like to confirm that the player has indeed used the sportsbook bonus.

The expiration date of the bonus is 14-07-2022 21:59 (UTC). The bonus has expired, the bonus wagering conditions were not made prior to expiration date. Kindly refer to the screen below:

Hope this clarifies.

Kind regards

Hello Kristina,

gg.bet booked my deposit including a bonus on sports betting, which was not what I wanted and didn't tell me that this bonus has an expiry date and all my money disappears after that.

Hallo Kristina,

gg.bet hat meine Einzahlung inklusive Bonus auf Sportwetten gebucht, was nicht mein Wunsch war und mich nicht darauf hingewiesen, dass dieser Bonus ein Ablaufdatum hat und mein gesamtes Geld danach verschwindet.

Hello alexanderliebezeit

Please kindly refer to the screenshots of the bonus/bonus description that you opted for:

The bonus offer is located within "Sportsbook bonuses" section, all the T&Cs indicate the rules of wagering via sports bets, along with the bonus availability. Also, you've made multiple bets with this bonus.

Sorry, but we are not able to help you this time.

Kind regards

Hello everyone, as you can see from the previous messages I wanted to use the casino, but I received the bonus for sports betting, which I then used.

A reputable casino/sports betting provider would not have "taken" my stake and my winnings, so I cannot recommend gg.bet and advise against betting with this provider!

Hallo an Alle, wie den vorherigen Nachrichten meinerseits zu entnehmen ist wollte ich das Casino nutzen, habe den Bonus aber für Sportwetten erhalten, den ich dann auch genutzt habe.

Ein seriöses Casino/Sportwettenanbieter hätte mir meinen Einsatz und meine Gewinne nicht "weggenommen", daher kann ich gg.bet nicht empfehlen und rate davon ab bei diesem Anbieter wetten zu tätigen!

Hello everyone,

Thank you very much GGBet Casino for shedding some light on this case.

alexanderliebezeit, unfortunately, it seems that you have accidentally activated a sport betting bonus. I truly hope you will agree with me that this is not GGBet Casino's mistake since you were the one who activated the bonus. The casino only credited you the offer you chose. Moreover, if you didn't manage to finish the wagering requirements on time (before the bonus expired), there really is not much we could do here no matter which bonus offer you received.

I can only recommend that you are more careful next time when activating a bonus. If you are not sure, you can always discuss the bonus and bonus conditions with the casino's support. Furthermore, reading the bonus-specific T&Cs can prevent you from situations like activating offers you are not interested in, or failing to complete the bonus conditions.

Please, let me know if there is anything else I could help you with, or if I have overlooked something, otherwise, I will be forced to close this complaint. Thank you very much for your understanding.

Hi Kristina, unfortunately it looks like I'll have to accept that my money is gone, I had paid into the casino and also played there, why the bonus on the sports bets was credited to me is anyone's guess.

I still think the terms and conditions are unfair.

Hallo Kristina, leider sieht es so aus, als das ich wohl akzeptieren muss, dass mein Geld verschwunden bleibt, ich hatte ins Casino eingezahlt und dort auch gespielt, warum mir der Bonus auf die Sportwetten gutgeschrieben wurde steht in den Sternen.

Die AGB's halte ich dennoch für unfair.

Dear alexanderliebezeit

Please, don't get frustrated. We've awarded you some complimentary bonus 🙂

Kind regards

Thanks very much!

Vielen Dank!

GGBet Casino, thank you very much for your nice gesture.

Nevertheless, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.