Ghost Wager Casino - El jugador no puede retirar sus ganancias debido a la falta de soporte.

So iv got 5800 sitting in my gaming account but to withdraw I need to deposit I click deposit I have no payment method or withdrawal method iv gone to chat emailed several times and asked how do I deposit and verify account no reply I am concerned that they will not help me with these issues to prevent me from being able to withdraw money

Dear tazzajoanne,

Thank you very much for submitting your complaint.

I’m sorry to hear about the trouble you're experiencing with both the deposit and withdrawal process at the casino.

To better understand your situation and help us resolve the issue, could you please answer the following questions?

1. When you attempted to make the deposit, did you receive any error message or indication of why no payment method was available?
2. Have you attempted to contact support via live chat or email regarding your payment methods? If so, could you share the responses you received?
3. Can you confirm if your winnings are from bonus funds or regular deposits and winnings? This can sometimes affect withdrawal procedures and requirements.

Your cooperation is essential to help us move forward with your case. The more details you can provide, the better we can advocate for you and assist in resolving the issue.

Feel free to forward any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply and we investigate the issue.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

So I haven't been able to deposit from the start there's no options also now they have taken away the deposit with crypto and I spoke with live chat they informed me the free spins were to be wagered 1x then to withdraw you need to deposit 20 which I have been trying to do and have been constantly sent to the chat bot I will upload documents in a following email also sent verification several times and no email back. I spoke with live chat and they informed me to withdraw I need to make a deposit of 20 which has been impossible to do

Also I have seen now the buy crypto select is gone aswell iv sent multiple documents I have been to chat over and over only to have the chat bot say there are no support people available everytime. Also there's no account settings to upload verification so I sent to support email the deposit and withdrawal both say no methods contact chat and I have read over other reviews it didn't seem terrible but rather new. So took a chance and new Zealand is accepted and shows 10 payment options with only able to withdraw 5000 which was fine with me. Just left me kind of stuck even to verify and deposit my own funds to game with. I didn't want to leave a negative review because overall I love the site apart from these issues

Hi tazzajoanne,

Thank you for providing more information regarding the issues you're facing with the deposit and withdrawal process. I understand how frustrating this situation must be, especially when it seems like you're unable to deposit funds and verify your account.

• To help us investigate further and assist you, could you please provide the specific link or details regarding the bonus you redeemed? This will allow us to check the terms and conditions associated with the bonus, as sometimes bonuses come with a maximum cashout limit, which could affect the amount you're able to withdraw. If it was a free bonus, there might be a maximum cashout, meaning you may not be able to withdraw the entire amount.

We want to ensure that you're able to withdraw your funds and resolve the issues you're facing. The more details you can provide, the better we can assist you in finding a solution.

Thank you for your cooperation. We look forward to hearing back from you.

Dear tazzajoanne,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear tazzajoanne,

As we have not received any further response from you within the extended timeframe, we are now closing this complaint.

Without additional details or supporting evidence, we are unable to proceed with the investigation. If you manage to obtain more relevant information in the future, you are welcome to submit a new complaint.

Thank you for your understanding.

Best regards,

Petronela

Casino Guru