Gioo Casino - El jugador tiene problemas para verificar su cuenta.

I won some money there and have been waiting for a successful account verification for 2 weeks.

Man is just confused the whole time that the finance department takes care of the matter, but nothing happens.

It is definitely the last time I played there. I don't understand how you can license such companies.

greeting

Habe dort bisschen Geld gewonnen und warte jetzt schon seit 2 Wochen auf eine erfolgreiche Account Verifizierung .

Mann wird nur die ganze zeit vertrustet das die Finanz Abteilung sich die Sache vornimmt aber es passiert nichts .

es ist bestimmt das letzte mal das ich dort gespielt habe .verstehe nicht wie Mann solchen unternehmen die Lizenz vergeben kann.

Gruß

Dear Sebastian,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Which documents have you provided? Could you, please, confirm, that you provided all documents required by the casino?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Sebastian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.