GoSlot! Casino - El jugador solicita un reembolso completo del depósito.

I managed to register at the casino and make 4 deposits of 4 x 100 euros. I am blocked on Gammix limited due to gambling addiction and should not have been able to register and make deposits. I had to point this out to them

Jag lyckades registrera mig på casinot och göra 4 insättningar på 4 x 100 euro. Jag är blockerad på Gammix limited pga spelmissbruk och borde inte kunnat registrera mig och göra insättningar. Jag fick påpeka detta för dom

Dear Pernilla,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the License Validator on the website, and this is what I found https://www.authorisation.mga.org.mt/verification.aspx?lang=EN&company=1ff23157-e794-4df7-be87-93d673dffbb5&details=1:

Could you please affirm that you’ve used the same credentials to open your new account as with the previous ones? From which casino you have successfully self-excluded in the past?

Please forward any relevant communication and supporting evidence regarding your previous self-exclusion to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I have sent you an email where I received an email that I was blocked. I have the same email address at these casinos with a license from gammix limited the picture is from a casino where I received a message immediately when I tried to register

Jag har skickat ett meil till dig där jag fick mail om att jag var spärrad. Jag har samma mailadress på dessa casino med licens från gammix limited bilden är från ett casino där jag fick meddelande direkt när jag försökte registrera mig

Thank you very much, Pernilla, for the forwarded screenshot. One last thing please before we'll contact the casino. Could you forward your cashier/deposit history?

Yes it is true. 4 x 100 eur

Will be the amount you wrote in Swedish money

Ja det stämmer. 4 x 100 eur

Blir den summan du skrev i svenska pengar

Thank you very much, Pernilla, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I have written many emails in the meantime and I only get answers that the case has been raised but have not received a response. Do not know who they contact at the support. Nothing happens!!

Jag har skrivit många mail under tiden och jag får bara svar att ärendet har lyfts upp men ej fått svar. Vet inte vem dom kontaktar på supporten. Inget händer!!

If anything happens with this case. Time is running out. Have you received an answer received casino Goslot !!?

Händer det nått med detta ärende. Tiden rinner ut. Har ni fått svar fått casino Goslot!!?

Dear Pernilla,

I apologize for the delayed response and I’m sorry to hear about your problem. I’ll contact the casino and try my best to resolve the issue.

I would like to invite GoSlot! Casino to join this conversation.

Dear GoSlot! Casino team,

Can you please provide a statement on Pernilla’s complaint? Any relevant evidence can be forwarded to andrej.p@casino.guru.

A very good afternoon to you Pernilla,

Thank you for reaching out to us, I am sorry to hear you have some issues with the refund request.

I have been out of office, so apologies for any delays first up.

I have looked into your case and we are awaiting some documentation from yourself to be able to process this.

From my understanding you are not happy with sending this information across, however before we can look to refund this it is essential we have this documentation.

Can you please forward the details to support@goslot.com, and tag it "F.A.O of George" and I will pick it up once received? Many thanks in advance.

I look forward to hearing from you in the near future, wishing you a wonderful afternoon in advance.

Best wishes,

George

Hi George. I have sent the information (documents) to the address you sent from about payment and also to the support. Then I really should need to send more with all the information you received from me. You see where I paid from. But I'm making another attempt now. What's wrong with this case? If you are just a person who pays out and does the right thing for you, I understand the poor support. Pernilla

Hej George. Jag har skickat den information (dokument) till den adressen ni skickade från om utbetalning och även till supporten. Sen borde jag verkligen behöva skicka mer med all den informationen ni fått av mig. Ni ser vart jag betalade ifrån. Men jag gör ett nytt försök nu. Vad är det som felar i detta ärende. Är ni bara en person som betalar ut och gör rätt för er förstår jag den dåliga supporten. Pernilla

Thank you, George, Pernilla, for your replies.

We would like to ask GoSlot! Casino give us an update once the provided documents have been reviewed.

Casino Guru. I have a lot of saved emails as proof that I sent bank statements to them. I have sent several emails to the address I received the request to and over to the support where I have a case in progress. If you need proof, I can send it over. The email I received on November 23 where they wanted documents to be able to pay back my deposits, I have not received a single response back .. I have saved every single email. You have also received pictures of the deposits.!

Casino Guru. Jag har massa med sparade mail som bevis på att jag skickat kontouttag tiil dom. Jag har skickat flera mail till den adressen jag fick begäran på och över till supporten där jag har ett ärende på gång. Behöver du bevis kan jag sända över det. Det mailet jag fick den 23 november där dom ville ha dokument för att kunna betala tillbaka mina insättningar har jag ej fått ett enda svar tillbaka.. Jag har sparat varenda mail. Ni har ju oxå fått bilder på dom insättningarna.!

Dear Pernilla,

You can forward the relevant e-mails to andrej.p@casino.guru.

A very good morning to you Pernilla,

I hope you are well and you have had a pleasant weekend.

Apologies for the delay in response you have mentioned, I will need to ask for this case to be reviewed in terms of how the staff have dealt with your complaint - an acknowledgement of receipt would have been my minimum expectation for the documents being sent. I will look to address this item with the customer support team.

The refund should now have been completed, and the funds are being returned to you as I write.

This refund should be with you within the next 48 hours if not before, should there be any further issues, please do not hesitate to let me know so I can follow up on it.

Wishing you the very best of luck in your future endeavours,

Warm regards,

George

I will contact the casino guru when I have received my money back. Thanks in advance

Jag kontaktar casino guru när jag har fått tillbaka mina pengar. Tack på förhand

I have received a refund. Thanks for the help

Jag har fått återbetalning. Tack för hjälpen

A very good afternoon to you Pernilla,

Many thanks for getting in touch to update the case, I am delighted to hear that you have received the funds.

Our sincerest apologies, we have reviewed the case and a technical issue allowed you to deposit when this should not have been the case, I am sorry for the delay in completing the action, this I will review with the team to avoid a repeat.

Wishing you a wonderful afternoon ahead, thanks once again for your time, patience and feedback.

Warm wishes,

George

Thank you, George and GoSlot! Casino, for your cooperation.

And thank you, Pernilla, for using the Casino Guru complaint resolution center. I’m very glad that your deposits were refunded. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

I hope you will never come across a problem like this again, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru