GoSlot! Casino - El retiro del jugador se ha retrasado.

Hi I would like help with goslot casino.

Took money already on Saturday the 13th of November since then I have contacted more than 20 supporters all say the same thing we forward your case to the related department, some asked for verification so I sent more than 4 times but no response at all, they say we have not received anything.

The last thing they said is that I should upload the documents on my page at the casino but nowhere is it possible to upload the evidence so I start to get tired of their answers please help

Hej jag skulle vilja ha hälp med goslot casino.

Tog ut pengar redan lördag den 13e november sen dess har jag kontaktat fler än 20 supportrar alla säger samma sak vi för vidare ditt ärende till relaterat avdelningen, några bad om verifiering så jag skickade mer än 4 gånger men inget svar alls, de säger vi har inte fått nåt.

Senaste de sa är att jag skulle ladda upp dokumenten på min sida på kasinot men ingenstans går det att ladda upp bevisen så jag börjar bli trött på deras svar snälla hjälp

Dear Gilbert

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi I'm waiting another week because today after 16 days I got a link via email to upload documents.

It took them 16 days back and forth with chat and lots of email to send the right link to me.

Now I hope they handle my documents quickly.

Thank you in advance for your commitment

Hej jag avvaktar en vecka till eftersom idag efter 16 dagar så fick jag länk via epost för att ladda upp dokument.

Det tog dem 16 dagar fram och tillbaka med chat och massor med epost för att skicka rätt länk till mig.

Hoppas nu att de hanterar mina dokument fort.

Tack på förhand för din angangemang

Thank you very much, Gilbert, for the update. Please keep me informed about any further developments.

Hello Gilbert,

Have there been any developments since our last conversation?

Hi now I have a problem with getting the money, according to them they sent the money last Monday and that it would take 3 to 7 days, until today I have not received anything, tried to chat with them one says wait the other says it was approved already on Monday. Unfortunately, I try to hunt all the time

Hej nu har jag problem med att få pengarna, enligt de så har de skickat pengarna förra måndag och att det skulle ta 3 till 7 dagar, tills idag så har jag inte fått nåt, försökt att chatta med dem ena säger vänta den andra säger det var godkänt redan i måndags. Tyvärr så försöker jag jaga hela tiden

Thank you very much, Gilbert, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you for your help, the latest is that they sent the money but no one gives me the receipt on trustly so I can go ahead with it to ask why I did not receive the money. Some on chat say wait until Wednesday, others, check your bank so it's annoying, I waste a lot of time chasing them actually.

Tack för eran hjälp, senaste är att de skickat pengarna men ingen ger mig kvittot på trustly så jag kan gå vidare med den för att fråga varför har jag inte fått pengarna. Några på chat säger vänta till onsdag, andra,kolla din bank så det är irriterande, jag slösar mycket tid på att jaga dem faktist.

Hello Gilbert, 

I will take care of your complaint from now on. Since the money was sent, let's wait till Wednesday. (7 business days) If the money will not arrive till then, It will be my priority to contact the casino first thing on Thursday. I understand it must be frustrating, but I believe we will resolve this issue smoothly.

Thanks in advance I it's frustrating, if you need more information I have mail and chat screenshots everything they say I save. Thanks

Tack på förhand jag det är frusterande, om du behöver mera information jag har post och chat skärmdumpar allt de säger jag sparar. Tack

Hello Gilbert,

Any news about the transaction? Did your money arrive?

Hi no last time I got an email they wanted bank transactions from 29th to yesterday, I sent and nothing happened, they just play with me back and forth so please help. Do not think they are serious now it has been almost a month since the withdrawal, chatted with more than 30 different people, sent over 50 emails back and forth but nothing happens unfortunately .....

Hej nej sist fick jag ett mail de ville ha bank transaktioner från 29e till igår, jag skickade och inget hände, de bara leker med mig fram och tillbaka so snälla hjälp. Troe inte att de är seriösa nu har det gått nästan en månad sen uttaget, chattat med mer än 30 olika personer ,skickat över 50 mail fram och tillbaka men ingenting händer tyvärr.....

Gilbert,

the fact the Casino's payment provider requires the list of bank transactions is the standard practice required for investigating what happened with the transaction.

I would like GoSlot! Casino to explain the situation with Gilbert's withdrawal and help us resolve this issue.

Do you need any information from me? Do I need to send you anything?

Behöver du nån information från mig? Behöver jag skicka nåt till dig?

Gilbert,

I don¨'t need any more information for now. Let's wait for the casino's response for now.

Ok thanks in advance

Ok tack på förhand

A very good day to you Gilbert,

Thank you for reaching out to us, I am sorry to hear you are having issues with the funds from GoSlot!

I am dealing with a few cases at this stage whereby since we lost Trustly recently, we have had issues with players receiving funds from us (such as winnings, refunds etc.).

Trustly have effectively stopped "withdrawals" from late November, however we have now started seeing items returned (from Trustly) when we have been trying to use these details.

I would like to assure you at this stage your funds are safe, we have had a few cases of this instance and we are working hard to provide an alternative solution for our players.

Thank you for your patience, I look forward to providing an update in the near future.

Wishing you a great day in the meantime,

George

Hi George and thanks for the info I understood that there were problems with trustly but did not get the information and no one could say as it is. Hope I get the payout soon and everything works out. Thanks so far

Hej George och tack för informationen jag förstod att det var problem med trustly men fick inte informationen och ingen kunde säga som det är. Hoppas att jag får utbetalningen snart och allt löser sig. Tackar än så länge

Thanks to both parties for your response.

I am optimistic about the fact GoSlot! casino is working on an alternative solution to a withdrawal via Trustly in your case. Gilbert, please keep us updated about the status of your withdrawal from the casino. I will keep the complaint open until your confirmation of a successful withdrawal.

Hi and thank you for your commitment, I am waiting 3 to 7 working days as they said with the new meroden so hope they pay out soon.

Hej och tack för din angangemang, jag väntar 3 till 7 arbetsdagar som de sa med nya meroden så hoppas att de betalar ut snart.

Hello Gilbert,

any news about your withdrawal?

Hi now I have received my payment thankfully it took a month back and forth with email and chat but it resolved in the end

Hej nu har jag fått min utbetalning tack och lov det tog en månad fram och tillbaka med mail och chat men det löste sig på slutet

That's great news! Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.