Greenplay Casino - El jugador pregunta sobre la cancelación de la cuenta.

They have debuted my account, I did not even know about this page I want to have this canceled.

Me han debutado de mí cuenta, ni siquiera sabía de esta página quiero que me cancelen esto.

Dear Alma,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Please, could you provide more details, so I can assist you accordingly? Do you wish to close your account? Did I understand it correctly? Did you have any money deducted from your account? 

Thank you in advance for your reply.

Best regards,

Petronela

Dear Alma,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.