GunsBet Casino - El jugador critica la publicidad falsa de la bonificación.

Watch out for the deposit bonus on the deposit page, free 100 spins with $30 or more its a scam it's for new players only, it should be removed off the deposit page for existing customers, I've let them know and they pretend that I never even sent the message on Customer support and ask is there anything else they can help me with. After arguing they promise they will let another department know about it, but wouldn't make a difference on getting the free spins cause you won't win more than $3.49 and customer service are rude and very unprofessional in all honesty I've deposited over $7,000 and never ever come close to getting past my deposit amount to be able to cash out, your balance plays a tennis match back and forward till they clean you out, so I recommend the casino be banned by all Australians like the rest of the casinos out for a rip off. I'd like to see the the mess around if you try and withdraw your balance even if you have a $1 past you deposit amount if you ever get there that is lol 🙄 what fu@kin¥ joke and the games are all boring.. 🥱

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Please could you specify which exact bonus you have tried to redeem? Was it the following one?

Do I understand correctly that you have redeemed the bonus but couldn’t use it afterwards?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.