HitNSpin Casino - El jugador aún no ha recibido las ganancias.

I've been attempting to make a withdrawal and verify my account for the past 11 days. I've submitted all the necessary documents for KYC... I've been contacting the support team almost daily to inquire about the status of the verification.. with the same reply every time... I should wait... I will continue to update on the reliability and fairness of Casino Hitnspin and how things turn out. I hope that you can assist me with this.

Probiere seit 11 Tagen eine Auszahlung vorzunehmen und mein Konto zu verifizieren habe alle Unterlagen zur kyc eingereicht..fast täglich beim Support nachgefragt wie der Status der Verifizierung ist..mit immer der gleichen Antwort..ich solle warten..werde hier weiter über die Seriösität und der Fairness des Casino hitnspin berichten wie es ausging.Ich hoffe das sie mich unterstützen können

Dear Cosmo28,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

When I asked again, my account has now been verified, but withdrawals are still not possible because my account now needs to be verified, which, according to support, can take several days or longer... I have never experienced such a difficult withdrawal in an online casino.

auf erneute Nachfrage wurde mein Konto jetzt verifiziert, Auszahlungen dennoch nicht möglich da jetzt mein Konto überprüft werden muss was laut Support mehrere Tage oder länger dauern kann…habe noch nie in einem online Casino so eine schwierige Auszahlung erlebt.

Hello, you can close the complaint the casino paid me.Thanks!

Hallo, sie können die Beschwerde schließen das Casino hat mich bezahlt.Danke!

Dear Cosmo28,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru