HitNSpin Casino - El jugador experimenta problemas con un juego.

For weeks, the gamomatspirle (rhf) has not been working. Every time you manage to get into the Red hot fire mode, the game crashes. You do get your winnings, but it's always the lowest possible amount, which seems very, very odd. I have tried using different browsers, deleting cookies, etc. I honestly feel quite cheated. I couldn't even tell you how many hundreds of Euros I have lost. I suspect the games are rigged!

Seit Wochen funktionieren die gamomatspirle (rhf) nicht. Wenn man mal in den Red hot fire Modus) gelangt, stürzt das Spiel jedes mal ab. Man kriegt zwar seinen gewinn, der aber immer der niedrigste ist. Was einem schon sehr, sehr merkwürdig vorkommt. Ich habe auch verschiedene Browser benutzt, cookies gelöscht etc. Fühle mich doch ziemlich betrogen. Kann gar nicht mehr sagen wie viele hunderte Euro ich da verloren habe. Ich denke die Spiele sind manipuliert!

Dear kroemer1312,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):

https://casino.guru/learn-about-games-of-chance-rtp-variance

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Yes I understand. But I can't prove that either. As well as. The fact is that the games crash in free spins mode and the winnings are always the same. Namely the smallest possible value. Which is strange. Yes, of course, good luck and bad luck... it can be, but it doesn't really feel like it.

Ja kann ich verstehen. Nur kann ich das auch nicht beweisen. Wie auch. Fakt ist die Spiele stürzen im freispielmodus ab und der Gewinn ist immer derselbe. Nämlich der kleinste mögliche Wert. Was schon merkwürdig ist. Ja klar, Glück und Pech...kann schon sein, aber fühlt sich eher nicht danach an.

Thank you for your reply, kroemer1312. Please understand that in order to proceed with a case like this where a player claims the casino has rigged games, we need bulletproof evidence. This can be an extensive game history consisting of hundreds of lost deposits without any winnings, or other proof that the casino doesn't use an official domain for games. I am sorry, but, we are not able to proceed with further investigation without strong supporting evidence therefore, I am forced to close this complaint.

If you do not agree with our decision, you can always contact the licensing authority you believe the casino has, or specific game providers as they both have more options and tools to investigate issues like this. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.