HitNSpin Casino - El reintegro del jugador se ha retrasado.

Hello,

I wanted to ask you about a situation I encountered. I created an account at the casino using a Czech email address. Later, I stopped using that email address and created another account at the casino with a German email address. So, only the email address was German. I won a large sum of money on this account, which made me very happy. However, then I was informed that the winnings would not be transferred to my account and that the account was immediately blocked. Despite having left a lot of money there. Is there any way to address this issue?

Kind regards,

I. Aktay

Hallo ,

Ich wollte Sie zu einer solchen Situation befragen. Ich habe im Casino ein Konto mit einer tschechischen E-Mail-Adresse erstellt. Dann habe ich aufgehört, diese E-Mail-Adresse zu verwenden, und dann habe ich auch eine deutsche E-Mail-Adresse erstellt und damit auch ein Konto im Casino erstellt Nur die E-Mail-Adresse war deutsch. Hier habe ich einen großen Geldbetrag gewonnen, worüber ich mich sehr gefreut habe, und dann hat man mir geschrieben, dass der Betrag nicht auf das Konto überwiesen wird Und das Konto sofort gesperrt. Auch wenn ich dort viel Geld gelassen habe. Gibt es eine Möglichkeit, etwas dagegen zu unternehmen?

Mit freundlichen Grüßen

I.Aktay

Dear ivinin123,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello, I still have a gaming account at Spinanga Casino and a total of €1330 to withdraw. I withdrew the first sum of €500 on August 20th, 2024 and it is still being processed. The other amount is €500 and €330 too, but they were deposited fairly recently on August 30th, 2024. Nothing is happening. Please help me? The employees just say we will pass it on.

Best regards

I.aktax

Hallo, ich habe noch Spielkonto bei Spinanga Casino und insgesamt 1330€ zum ausbezahlen.Die erste Sume 500€habe ich am 20.08.2024abgehoben und ist immer noch beim Bearbeitung.der andere Betrag ist einmal500€ und 330€auch noch aber die sind ziemlich frisch eingekundückt30.08.2024.Es tut sich gar nichts.Bitte helfen Sie mir?Die Mitarbeiter sagen nur wir geben sie weteir.

Mit freundlichen Grüßen

I.aktax

Dear ivinin123,

Have you received your withdrawal from the casino yet?

Dear ivinin123

Your main account is iva***aktay@email.cz

It is strictly prohibited to have multiple accounts/receiving multiple bonuses onto several accounts.

Thank you for understanding.

Regards

Dear ivinin123,

As explained by the casino, creating multiple accounts is against the casino rules and unfortunately, you are not entitled for your winnings.

I would also like to ask you to submit a new complaint if it's related to a different casino.

Is there anything else we can assist you with regarding HitNSpin?

No thanks, I accepted it

Nein danke ,ich habe es akzeptiert

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.