HitNSpin Casino - La solicitud de retiro del jugador está retrasada.

I have already completed the entire verification process. Just 10 days ago, I withdrew 600 euros. Now I wanted to withdraw another 3200 euros, and I am being asked to provide proof of income.

As I am currently unemployed and receiving money from the government, I only have this proof and a bank statement.

I see this as a delay tactic for the payout. I don't understand why I suddenly have to provide proof again after I’ve already done everything. The payout was not approved.

I have re-uploaded the documented evidence, a bank statement with my IBAN and the proof of my source of income.

I think I won’t receive the payout, but I don’t have any other proof of where my money comes from.

Ich habe bereits den kompletten verifizierungsprozess abgeschlossen erst vor 10 Tagen 600 Euro ausgezahlt nun wollte ich weitere 3200 auszahlen und soll nun einen einkommennachweis erbringen.

Da ich zurzeit Arbeitslos bin und Geld vom Amt bekomme habe ich nur diesen Nachweis und einen Kontoauszug.

Ich sehe es als Verzögerung zur auszahlung konkrete antworten auf meine fragen wieso ich auf einmal was nachweisen soll was ich schon alles gemacht habe versteh ich nicht auszahlung wurde nicht genehmigt.

Dokumentierten habe ich erneut hochgeladen einen Kontoauszug mit meiner IBAN und dem.nacjweis woher ich Geld bekomme.

Denke ich werde das Geld nicht ausgezahlt bekommen aber einen anderen Nachweis wo ich Geld her bekomme habe ich nicht.

Dear Mauricedannhl,

Thank you very much for submitting your complaint, and I am truly sorry to hear about the difficulties you're facing with HitNSpin Casino. In order to assist you more effectively, I would appreciate it if you could kindly provide some additional details before we move forward.

• Could you please let me know when your account was fully verified?
• Also, when did you submit your bank statement to the casino?
• Lastly, when was the last time you communicated with the casino, and what was the nature of that discussion?

I look forward to your response and appreciate your cooperation.

Best regards,

Nick

Greetings,

According to our records, the withdrawal transaction was approved at 18.09.2024 11:21:05 (UTC)

Kind regards

Money was not paid out, the money is back on the vasino account....

Apparently there were technical problems with the financial service provider and I should try again, very strange.

After many back and forths with the support manager who assured me the money was on the way, please don't worry, the money is now back in the vasino account, I see this as a tactic to get the customer to lose the money after all.

Now the 3200 paid out again and now I have to wait again, it's been a week now and I doubt that I'll get my money

Geld wurde nicht ausgezahlt das Geld ist wieder auf dem vasino Konto....

Es war angeblich bei dem Finanzdienstleister angeblich technische Probleme ich soll es erneut versuchen sehr komisch.

Nach vielen hin und her geschrieben mit dem.support Manager der mir versichert hat das Geld ist unterwegs bitte keine Sorge jetzt das Geld wieder auf dem vasino Konto sehe darin eine Taktik das der Kunde das Geld doch noch verspielt.

Nun wieder die 3200 ausgezahlt und jetzt soll ich wieder warten dauert nun schon 1 Woche das Thema ich bezweifel das ich mein Geld bekomme

The case is now going to a lawyer and since I have not received any payment I have simply wasted the money. Now it is going to a lawyer and I am trying to claim all losses from the last 12 months.

Or Vasino will contact me and make me an offer to repay

Der Fall geht nun zu einem Anwalt da ich keine auzshqlumg erhalten habe habe ich das Geld einfach in den Sand gesetzt nun geht es zum.Anwalt und ich strebe an alle Verluste der letzten 12 Monate einzuklagen.

Oder das Vasino meldet sich und unterbreitet mir ein Angebot zur Rückzahlung

Dear Mauricedannhl,

Please note that every withdrawal may take up to 14 days to be processed. As it has been less, I can only advise to wait for that period and let us know in case it would take longer.

Keep us updated.

Regards,

Nick

Hello Nick

We'd like to confirm, that the player is permanently locked due to gambling addiction, as per the player's request.

Kind regards

What kind of gambling addiction?????

Are you trying to scam me? I said you can permanently delete my account because you are scammers.

I have reported that I have handed the matter over to a lawyer and am still waiting for the requested documents.

You can quickly delete the comment about gaming addiction, otherwise you will be reported for defamation.

What a load of crap you guys come up with comments like that.

Was für Spielsucht?????

Wollt ihr mich ver..... ich habe gesagt ihr könnt mein Konto dauerhaft löschen weil ihr Betrüger seit.

Ich habe mitgeteilt das ich die Sache einem Anwalt übergeben habe und warte immer noch auf die angeforderten Unterlagen.

Also den Kommentar mit Spielsuxht könnt ihr mal schnell löschen sonst gibt es nich eine Anzeige wegen Verleumdung.

Was für ein Penn... laden seit ihr euch so welche Kommentare einfallen dazu lassen.

You are a shitty club of scammers who don't have a license in Germany even though your chat manager wrote that in the email, well, it's all up to the lawyer, dirty shop, I advise everyone to stay away from the criminal club Hitnspin

Ihr seit ein scheis Verein von Betrügern die in Deutschland keine Lizens haben obwohl ihr chat Manager das in der email geschrieben hat naja liegt alles beim Anwalt drecksladen rate jedem von dem Verbrecherverein Hitnspin ab

Show vasino Guru that I wrote because of gambling addiction you lousy rip off artists

Zeigt vasino Guru das ich geschrieben habe aufgrund von Spielsucht ihr miesen abzocker

Dear HitNSpin,

Can you please advise if the remaining balance from the player's account has been transferred to him?

Is there any kind of evidence that the player has requested for self-exclusion? If yes, please forward it to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Hello Nick,

The player requested the block of the account, but judging the player's behaviour the operator figured the potential troubles with the gambling addiction.

Yes, we can confirm the player has 5 cents on their balance. There are no active/pending withdrawal requests.

Kind regards

Dear Mauricedannhl,

Please let us know once the remaining balance arrives from the casino.

As per your account, as long as you will no longer have any balance left in the casino, they have the right to close your account without any reason given.

Looking forward to your answer.

Regards,

Nick

Dear mauricedannhl,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.