Hyperino Casino - El retiro del jugador se ha retrasado.

Hello. I have the following problem. I deposited real money with hyperino via my bank account. I won a certain amount that I wanted to cash out. First the payment was released for verification but then rejected because I had to verify myself .. I did this on request .. I sent the same email twice with my data. Now I get the same email (generated by machine) for the fourth time that you have received the data and will take care of it as quickly as possible. The support can't and doesn't want to help me any further. What is the best thing to do now? It is not a small amount and the money is not on the street.

At times I also paid in money .. I did not take any bonuses or anything else. Please help me what I can do best now, I'm at a loss ...

Should have read the reviews beforehand ... then I would probably not have played there .. besides, it can't be that when you deposit everything goes so quickly but when you withdraw you want to waste as much time as possible according to the motto you gambled away again everything.

best regards

Hallo. Ich habe folgendes Problem habe bei hyperino mit echtgeld über mein Bankkonto eingezahlt. Habe einen gewissen betrag gewonnen den ich mir auszahlen lassen wollte. Erst wurde die Auszahlung zur Überprüfung freigegeben dann aber abgelehnt da ich mich verifizieren müsste.. Dies habe ich auf Aufforderung erledigt.. 2 mal die selbe Mail geschickt mit meinen Daten. Jetzt bekomme ich zum 4 mal die selbe Email (maschinell erstellt) das sie die Daten erhalten haben und sich schnellst möglichst darum kümmern. Der Support kann und will mir gefühlt nicht weiter helfen. Was mache ich jetzt am besten es geht um keinen geringen Betrag und das Geld liegt nicht auf der Straße.

Zu mal ich ja auch Geld eingezahlt habe.. ich habe weder geschenkte bonuse genommen oder sonstiges. Bitte helft mir weiter was ich jetzt am besten tun kann ich bin ratlos...

Hätte die Bewertungen vorher lesen sollen... dann hätte ich dort wohl eher nicht gespielt.. außerdem kann es doch nicht sein das die beim einzahlen so schnell sind alles geht aber beim auszahlen soviel zeit wie möglich schinden wollen nach dem Motto man verzockt wieder schön alles.

Liebe Grüße

Dear Manuel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you’ve requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Additional comments from the player:

"Thank you very much, but everything was cleared up when I mentioned you in the support chat. Thank you very much"

Additional comments from the player:

"Vielen lieben Dank aber es hat sich alles geklärt als ich sie im Support chat erwähnt habe. Vielen Dank"

As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Manuel, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru