Hyperino Casino - La cuenta del jugador ha sido bloqueada.

Hello, I wrote to hyperino several times because the payment was not made and they blocked my account. Allegedly I have violated the general terms and conditions, which is not the case. Everything was verified and I applied for a payment to my own account, unfortunately to no avail. I ask for my winnings to be paid out and for the false advertising to disappear. Scooter should also file a complaint itself

Hallo ich habe mehrmals hyperino angeschrieben da die auszahlung nicht erfolgt ist und die mein konto gesperrt haben. Angeblich habe ich gegen die agb verstoßen was nicht der fall ist. Es wurde alles verifiziert und ich habe auf mein eigenes konto auszahlung beantragt leider vergeblich. Ich verlange mein gewinn ausgezahlt und das die verlogene werbung verschwindet. Scooter sollte selbst auch beschwerde einreichen

Dear Stefan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have accumulated your winnings with or without an active bonus? Did you receive any explanation of which exact rule has been breached and why your account was blocked?

Ideally, you could forward any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Stefan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.