IceCasino - El jugador lucha por retirar su dinero.

An absolute rip off played and won money tried to withdraw they wanted an old bank card which no longer exists can not withdraw my money now I have my banks fraud team looking into it as they ask for items which they should not

Do not play this site you will never get you're money

Hello modonovanmodonovan,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that if you ever used the card in the casino it is logical that they requested a verification of it. If it's expired, your bank will surely provide a confirmation of it and once you send it to the casino, your account can be easily verified.

Looking forward to your answer.

Regards,

Nick

Dear modonovanmodonovan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello

My account has been verified but still can not withdraw my money when I try to withdraw my money it says bank cards at this bank are currently unavailable please try a different card

I used the same card to deposit just to see and guess what it went in no problem at all

This site is also listed as been one of the top.ten sites I think it should be withdrawn from that

I can nit belive how easy it is to deposit money but when it comes to withdrawal it is a total different game

Thank you Monica o donovan

Dear modonovanmodonovan

Can you please specify what bank issued your card?

We can see, that the bank is not accepting the payouts.

Kind regards

Hello

It's allied Irish Bank ireland I also have had to upload more identification which I have done and had to email it to the support team as I can not upload anymore through my account as their is too many uploaded

Dear modonovanmodonovan,

Can you please advise if there's any update regarding the payout?

Hello

I can update that as of today I have even tried doing a bank transfer and still waiting for that to be verified I can not understand that you can deposit money with out no problem but trying to withdraw money is the hardest thing you would every do

Hello modonovanmodonovan

We can see 1k was successfully withdrawn. Can you please confirm the money was received?

Regards

Dear modonovanmodonovan,

Please let us know once the money arrives so we can close the complaint accordingly.

Hello

I can confirm the money has been received but I must say it was an absolute nightmare to withdraw money

Thank you modonovanmodonovan for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick