Immerion Casino - La cuenta del jugador ha sido bloqueada.

I would like to file a complaint against immerion casino. I have been able to deposit and play despite setting a monthly limit of $1 per month. I have emailed the casino regarding this and requested a refund on the deposits I managed to make. The casino blocked my account and refuses to respond. As this violates responsible gambling, I request a refund of the deposits I managed to make.

Hello ewe1993,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Immerion Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What kind of limit did you set exactly? Is there any evidence of requesting or setting that limit? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello! I am not yet verified (KYC) I deposited a limit of 1 USD per month. I have screenshots of the deposit limit and also my deposits. I started a case with the casino 2 days ago and then they blocked my account and have not responded.

Hej! Jag har ännu inte verifierat mig (KYC) Jag satte in en gräns på 1 USD per månad. Jag har screenshots på insättningsgränsen och även mina insättningar. Jag startade ett ärende till casinot för 2 dagar sedan och då blockerade dem mitt konto och har inte svarat.

I have been in contact with immerion casino and they are willing to refund my deposits. The case is now solved

Jag har varit i kontakt med immerion casino och dem är villiga att återbetala mig för mina insättningar. Fallet är nu löst

Dear ewe1993, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru