Instant Casino - El retiro del jugador se retrasa.

Hello everyone,

On August 8th, I requested a withdrawal of €2250, and on August 10th, I received an email stating that the money had been sent.

As of now, I have not received anything. I contact customer support weekly and have sent them all my account statements since that day. However, I keep getting told to be patient.

Perhaps you can help me here.

Regards, Jesel

Hallo zusammen,

ich habe am 8. August eine Gewinnauszahlung beantragt, 2250€, am 10.August bekam ich eine Email, dass das Geld gesendet wurde.

bis jetzt ist nichts bei mir angekommen. Ich kontaktiere wöchentlich den Support und habe alle Kontoauszüge seit dem Tag dahin gesendet. Aber ich werde immer nur vertröstet.

vielleicht können sie mir hier helfen.

viele Grüße Jesel

Dear Jesel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good morning,

Thank you very much for your efforts and thank you for the answer.

a verification has taken place and was successful.

I have never played there with a bonus and have also received payouts that were in my account within a day.

Best regards

Jesel

Guten Morgen,

vielen Dank dass sie sich einsetzen und danke für die Antwort.

eine Verifizierung ist erfolgt und war erfolgreich.

ich habe dort nie mit einem Bonus gespielt und habe auch schon Auszahlungen erhalten, die innerhalb eines Tages auf meinem Konto waren.

viele Grüße

Jesel

Thank you for your reply, Jesel. Could you please advise when exactly you received the last successful withdrawal? Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

I received the last payment of 100€ on September 3rd.

and before that, on August 6th, there were 2 payouts of €900 and €280.

everything by bank transfer.

I also requested my missing payment via bank transfer.

Die letzte Asuzahlung über 100€ habe ich am 3. September erhalten.

und vorher, am 6. August, gab es 2 Auszahlungen über 900€ und 280€.

alles per Banküberweisung.

meine fehlende Auszahlung habe ich auch per Banküberweisung angefordert.

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Thank you for your message.

I received the following message from Instant Casino today

Hello,

Greetings from Instant Casino!

Please note that we are using a translator, so we apologize for any misunderstandings.

Please note that the funds have been credited back to your account so you can try withdrawing again.

We wish you a nice rest of the day and remain at your disposal.

I'll try to send it to my account again. As soon as I know anything new, I'll let you know.

Best regards

Vielen Dank für ihr Nachricht.

Ich habe heute folgende Nachricht von Instant Casino erhalten

Hallo,

Grüße vom Instant Casino!

Bitte beachten Sie, dass wir einen Übersetzer verwenden. Daher entschuldigen wir uns für etwaige Missverständnisse.

Bitte beachten Sie, dass die Gelder Ihrem Konto wieder gutgeschrieben wurden, sodass Sie erneut versuchen können, abzuheben.

Wir wünschen Ihnen einen schönen restlichen Tag und stehen Ihnen weiterhin zur Verfügung.

ich versuche es erneut auf mein Konto zu senden, sobald ich was neues weiß werde ich mich melden.

viele Grüße

Hello everyone,

thank you very much for your great help.

I finally received my money today after 2 months.

I am so happy!

thank you and best regards

and to everyone else —> don’t give up!

Hallo zusammen,

vielen Dank für ihre großartige Hilfe.

ich habe heute endlich nach 2 Monaten mein Geld erhalten.

ich bin so glücklich!

danke und viele Grüße

und an alle anderen —> nicht aufgeben!

Dear Jesel,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru