IviBet Casino - Jugador acusa al casino de robo y violaciones.

I just want to advise everyone not to play at this casino. They only know how to steal. They claim I committed a violation by betting more than €5 with bonus balance, which is completely untrue. They are thieves, this casino NEVER AGAIN. CROOKS, they're worthless. This casino should be banned.

Só quero aconselhar toda a gente a não jogar neste casino. Só sabem roubar. Dizem que cometi uma infração, apostando mais de 5€ em saldo bônus, quando isso é totalmente mentira. São uns ladrões, este casino NUNCA MAIS. GATUNOS, não valem nada. Este casino deveria ser excluído.

Dear heltixa,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with IviBet Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I played normally, as I do in other casinos. I already know that when you have a bonus balance you can't bet more than €5 and that's how it happened. I won €430 and the withdrawal was canceled and the amount confiscated by this casino, claiming that I broke the rules, which is totally untrue. You are thieves and should not even exist.

Eu joguei normalmente, como faço noutros casinos. Já sei que quando temos saldo bonus não podemos apostar mais de 5€ e foi assim que aconteceu. Ganhei 430€ e o levantamento foi cancelado e o valor confiscado por este casino, alegando que infringi as regras, o que é totalmente mentira. Vocês são uns LADRÕES e não deveriam existir sequer.

Is the casino still looking into the case? You know very well what you've done. You don't even give an answer! You should be banned from any website. THIEVES

O casino ainda está a examinar o caso??? Vocês sabem muito bem o que fizeram. Nem resposta dão! Deveriam ser banidos de qualquer website. LADRÕES

Dear heltixa,

Would it be possible to forward your deposit, bonus and betting history along with the communication between you and the casino to nikolas.b@casino.guru for further review?

Awaiting your response.

Regards,

Nick

Nikolas, I've already sent you an email

Nikolas já enviei email

Dear heltixa,

Would you rather forward the communication between you and the casino to nikolas.b@casino.guru as you just sent a written text (the e-mail is mine).

Regards,

Nick

Honestly, I just want you to solve my problem. I haven't broken any casino rules. Whether it's Nikolas or anyone else, I just want my money.

Honestamente só quero que resolvam o meu problema. Eu não infringi nenhuma regra do casino. Que seja o Nikolas ou alguém, só quero o meu dinheiro.

Does it take them that long to reply? I sent the email a few days ago and still haven't heard back! I'm getting fed up

Demoram assim tanto a responder? Já enviei o email há uns dias e ainda não tive resposta! Já estou a ficar farta

Dear heltixa,

I understand that you want to solve your problem but we need to gather more information.

I'm asking you once again to forward the communication between you and the casino to the e-mail address above.

Regards,

Nick

I've already sent an email, but I've never received a reply

Eu já enviei email, mas nunca tive resposta

Dear heltixa,

Because you sent the e-mail to me.

I've requested the communication between you and IviBet casino to be forwarded.

Please note that this is the last request as it has been not provided so far. Without it, we will be forced to close the complaint.

Regards,

Nick

Dear heltixa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I already know they won't pay me the amount. I've had enough of talking to the casino.

Some things aren't worth spending so much energy on.

Let them keep MY MONEY. They'll still be thieves

Já sei que não me vão pagar o valor. Já cansei de falar com o casino.

Há coisas que não vale a pena gastarmos tanta energia.

Que fiquem com o MEU DINHEIRO. Continuarão a ser ladrões

Dear heltixa,

Unfortunately, without any further evidence, we will be forced to close the complaint.

You can reopen the case by forwarding the requested communication to my e-mail address.

Regards,

Nick