IviBet Casino - La cuenta del jugador fue bloqueada.

Hello, I come to you to complain that this casino is a scam and fraud. I recently registered and made a deposit in the currency that I use ARS. At the moment I am in Argentina and it is the currency that I use for my daily life that I am aware of and which I must use since it is the only one that I handle. I deposited at this casino and have withdrawn. On the third time I deposit and withdraw my money does not arrive. It should be noted that I have played in a normal way and deposited in a normal way, I have played and in my game history there is no inconsistency in use, there are no closed bets so as not to lose, on the contrary, there are bets in which I lose and win in a normal way . Then when I decided to withdraw, they suspended my account, put me under investigation and asked me for an explanation of why I use that currency. Obviously, I reply that because I live in Argentina it is the currency that I handle and use daily and it is the one that I must deposit. There's no way I can deposit an INDIAN RUPIA if I don't know about that currency and I don't even have it in my hand. After a week of investigation, they suspend my account, alleging that they are not a financial institution to make currency exchanges, that I have committed fraud and that for that reason they will confiscate the funds. MY MONEY DEPOSITED ENTIRELY FROM ME, AND NOT FROM ANY PROMOTIONAL BONUS OR SOMETHING LIKE THAT. I leave the catch

In addition to this, I want to clarify that I deposit in ARS, therefore they must send me by ARS and it is up to them to send N another currency as long as it has the appropriate conversion. FOR NO REASON HAVE I ASKED TO SEND MONEY IN A DIFFERENT CURRENCY OTHER THAN THE ONE I DEPOSITED. So it is not a fraud that they say that I make currency exchanges according to their email.

THIS CASINO IS A SCAM

Hola acudo a ustedes para colocar la queja de que este casino es estafa y fraude. Me registre hace poco e hice depósito en la moneda que uso ARS. En estos momentos estoy en Argentina y es la moneda que uso para mí vivir diaria la que tengo conciencia y la cual debo usar ya que es la única que manejo. Deposité en este casino y he retirado. En la tercera vez que depósito y hago retirada no me llega mi dinero. Cabe indicar que yo he jugado de forma normal y depositado de forma normal, yo he jugado y en mi historial de juego no hay inconsistencia del uso, no hay apuestas cerradas para no perder al contrario hay apuestas en la q pierdo y ganó de forma normal. Luego cuando decidí retirar, ellos me suspenden la cuenta me ponen en investigación y me piden explicación del porque uso esa moneda. Evidentemente yo le responde que porque vivo en Argentina es la moneda que manejo y uso a diario y es la que debo depositar. Ni modo que coloque depositar RUPIA INDIO si yo nosé de esa moneda ni la tengo en la mano. Luego de una semana según de investigación, ellos me suspenden la cuenta alegando que no son una entidad financiera como para hacer cambios de moneda que he cometido fraude y que por so confiscaran los fondos. MI DINERO DEPOSITADO TODO COMPLETO DE MI, Y NO DE NINGUN BONO PROMOCIONAL O ALGO ASI. Dejo la captura

Además de esto quiero aclarar que yo deposito en ARS por tanto ellos deben enviarme por ARS y depende de ellos enviar N otra moneda siempre y cuando tenga la conversión adecuada. YO POR NINGUN MOTIVO HE PEDIDO ENVIO DE DINERO EN MONEDA DIFERENTE QUE NO SEA LA QUE DEPOSITE. Por tanto no es ningún fraude que ellos dicen que yo hago cambios de moneda según su correo electrónico.

ESTE CASINO ES UN ESTAFADOR

Hello pedrosalvadorc17,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IviBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What currency did you chose during the registration process? Do I understand it correctly that you have deposited with ARS and received ARS as well during the withdrawals? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick, my account was already verified with all the documents uploaded. When I register use ARS is my daily use currency. When I withdraw I did not receive ARS they sent dollars through skrill, that results in a loss since skrill charges me 4% to change to ARS. The successful withdrawals were 2. The third time I deposited more, what happened already happened. The last time I spoke to the casino was by email in which they told me that I violated the terms and conditions that they are not a financial institution. I of course defended myself that I read the terms and conditions and that I have played normally without making closed bets in the casino or something similar and that they also have my gambling history, and that they must present the exact evidence along with my history that validates that I breached the terms and conditions. I opened the complaint here and I don't know if you would recommend me to open a complaint in Curacao, which is the entity that regulates them. It seems fatal to me that they confiscate the money of the players not profit or anything but the entire money of my person that I deposited. That casino is very scam.

Hola Nick, mi cuenta si ya estaba verificada con todos los documentos subidos. Cuando me registre use ARS es la moneda de uso diario mía. Cuando retire no recibí ARS ellos mandaron dólares por medio de skrill, eso resulta en pérdida ya que skrill me cobra 4% para cambiar a ARS. Los retiros exitosos fueron 2. Al tercero que deposité más ya sucedió lo acontecido. la última vez que hable con el casino fue por correo electrónico en la que me decían q yo infringia los términos y condiciones de que ellos no son una institución financiera. yo por supuesto me defendi de que ley los términos y condiciones y que he jugado de forma normal sin realizar apuestas cerradas en el casino o algo similar y que además ellos tienen mi historial de juego, y que ellos deben presentar las pruebas exactas junto con mi historial que valide que yo incumpli los términos y condiciones. Abrí la queja aquí y nosé si ustedes me recomendarían abrir una queja en curacao que es la entidad que los regula. Me parece fatal que ellos confisquen el dinero de los jugadores no ganancia ni nada sino el dinero completo de mi persona que deposité. Ese casino es muy scam.

Hello pedrosalvadorc17,

Can you please clarify how much does the casino still owe you?

It is not entirely clear why would they close your account if you did chose ARS in the registration form and deposited with ARS as well.

Hello Nick, the casino owes me about 70 thousand pesos, which is my money, not belonging to bonuses or anything similar. Of course I deposited in ARS. I chose ARS because it is the currency I use in my daily life and I deposited in ARS SAME. I have doubts that this casino will answer. Can you please tell me where to file a complaint with the entity that regulates them please or guide me in that step. Because I see that this casino has done the same to many

Hola Nick el casino me debe cerca de 70mil pesos que es mi dinero no pertenecientes a bonos ni nada similar. Por supuesto yo deposité en ARS. Elegí ARS porque es la moneda que uso en mi vida diaria y deposité en ARS MISMO. Tengo dudas de que este casino responderá. Puede por favor usted indicarme en donde colocarle una denuncia con la entidad que los regula por favor o guiarme en ese paso. Porque veo que a muchos le ha hecho lo mismo este casino

Hello pedrosalvadorc17,

We might try to get in touch with the casino first so I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on and will try to get more information regarding your case from them if possible.

Wish you best luck resolving it.

Regards,

Nick

Hello, pedrosalvadorc17,

I am sorry to hear about your situation. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite IviBet Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear IviBet Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? What steps should the player take to unblock the account and withdraw? If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear pedrosalvadorc17,

Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

There is one more possible way how you can try to get your issue resolved - to file a complaint with the gaming authority that regulates the casino - Gaming Curacao. It is possible to file a complaint via the official website (http://www.gaming-curacao.com/) using a "Contact" button or by sending your complaint to info@gaming-curacao.com. Before submitting the complaint, make sure you provide all the necessary information: your personal data, the casino details, your login details in the casino, the issue description, and supporting attachments if it is needed.

If there is any progress with your issue or you need help, please let me know at branislav.b@casino.guru.

I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru

Greetings all,

The complaint was reopened and updated after receiving an email from the casino.

Dear pedrosalvadorc17,

After gathering all the necessary information and details from the casino, we are closing this complaint as unjustified due to breaching the casino's terms and conditions - abusing conversion/exchange rates (as a part of a group of players, including your disputed casino account), which was in your favour and gave you an unfair advantage. It is prohibited and means a serious breach of the casino's rules. Additionally, there was an error with the payment method provider during the withdrawal process, causing an additional conversion between the currencies in question, back to ARS, resulting in deductions exceeding the agreed-upon amount. Your payout was calculated based on an incorrect rate rather than the official rate. Basically, something that was indicated already since the beginning considering your posts and the information provided. However, now the casino was able to confirm it.

The casino acted in accordance with its terms and conditions.

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by, as was stated earlier. In case of any questions, feel free to write to me at branislav.b@casino.guru.

Thank you very much, IviBet Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.Guru