IviBet Casino - Se ha retrasado el pago de las ganancias del jugador.

Hello everyone,

I deposited and played on this casino without ever using bonuses, gradually increasing my bets on slot machines. After winning a substantial amount, I made my first withdrawal request of €4000, but from that moment, the process has been extremely complicated. Each time I tried to withdraw, I was asked for different documents, which were consistently rejected for various reasons (non-compliant, insufficient, request for new documents, etc.), making the entire process frustrating.

Finally, the last requested document was approved, but my withdrawal request is still pending, and I haven't received any communication from the casino. The amount I won is €82,454, and after reading some negative reviews and noticing the questionable rating on CasinoGuru, I am starting to worry.

I hope you can give me some advice on how to proceed to receive what I'm entitled to.

Thank you in advance for any support you can provide.

Ciao a tutti,

Ho depositato e giocato su questo casinò senza mai avvalermi di bonus, incrementando progressivamente le puntate alle slot machine. Dopo aver ottenuto una vincita consistente, ho richiesto il mio primo prelievo di 4000€, ma da quel momento il processo è stato estremamente complicato. Ogni volta che cercavo di prelevare, mi venivano richiesti documenti diversi, i quali venivano puntualmente rifiutati per vari motivi (non conformi, insufficienti, richiesta di nuovi documenti, ecc.), rendendo l'intero processo frustrante.

Finalmente, l'ultimo documento richiesto è stato approvato, ma la mia richiesta di prelievo è ancora in sospeso e non ho ricevuto alcuna comunicazione dal casinò. La somma che ho vinto è di 82.454€, e leggendo alcune recensioni negative e notando il punteggio discutibile su CasinoGuru, inizio a preoccuparmi.

Spero possiate darmi qualche consiglio su come procedere per ricevere quanto mi spetta.

Vi ringrazio in anticipo per qualsiasi supporto possiate offrirmi.

Dear Renegade99,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.