iWild Casino - El depósito del jugador no se refleja en la cuenta.

I've made a deposit of 20€ but my payment is not yet showing up. When I open a chat to discuss this, they don't seem to know anything and they end the conversation. I show them pictures of the deposit, everything.

Έχω κάνει κατάθεση 20€ δεν έχει φανεί η πληρωμή μου και όταν ανοίγω ένα chat για να μιλήσω δεν γνωρίζουν τίποτα και μου κλείνουν την συνομιλία, τους δείχνω φωτογραφίες κατάθεσης τα πάντα

Dear kristokosta19933,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Please, could you clarify if you have tried contacting your payment processor regarding this issue?
• Was it your first deposit in this casino?
• Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

I have made a deposit of €20 which went through fine but it has not appeared in my account for a very long time

If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

I fully understand your frustration, kristokosta19933. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 20 days to allow a full month for the transaction to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Dear Casino Guru and Kristokosta19933

We are delighted to inform you that we have received a response from the provider and have successfully credited the deposit dated 13/03/2024. The player has already used it.

We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.

Respectfully,

iWild Casino Representative

Ok the money was credited but I definitely wouldn't make another deposit, I couldn't wait 10+ days for the deposit to show up

Εντάξει πιστώθηκαν τα χρήματα, αλλά σίγουρα δεν θα έκανα άλλη κατάθεση,δεν θα μπορούσα να περιμένω 10 ημέρες και παραπάνω για να εμφανιστεί η κατάθεση

Dear kristokosta19933,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you and iWild Casino for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru