IZZI Casino - La cuenta del jugador ha sido bloqueada.

When I requested a withdrawal, the casino first requested a cumbersome video selfie verification, when this verification was accepted, the casino blocked the withdrawal...

I didn't take any bonuses from the casino, I played only with my funds. I feel cheated by the casino because I didn't break the rules in any way

Kasyno gdy zlecilem wyplate najpierw zarzadalo uciazliwej weryfikacji poprzez video selfie,gdy została zaakceptowana ta weryfikacja kasyno zablokowalo wyplate...

Nie brałem zadnych bonusow od kasyna,gralem wylacznie swoimi srodkami.Czuje sie oszukany przez kasyno gdyz w zaden sposob nie złamalem regulaminu

Dear kaczka381,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello... I created an account about 3 months ago... I only played recreational sports bets for very small stakes... The highest stake was $20... I had no bonuses... I only played with my own funds, at the very start I verified my account, later when I wanted to request a withdrawal, I was asked for a video selfie, I also did it and my withdrawal was blocked

Witam... Konto założyłem około 3 miesiące temu... Grałem tylko i wyłącznie rekreacyjne zakłady sportowe za bardzo nieduże stawki... Największa stawka to było 20 USD... Nie miałem żadnych bonusów... Grałem tylko swoimi środkami, na samym starcie zweryfikowalem swoje konto, pozniej gdy chciałem zlecić wypłatę poproszono mnie o video selfie, również to zrobiłem i pomimo tego zablokowano moja wypłatę

Thank you very much, kaczka381, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. Since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.