Jambo Casino - La jugadora está luchando por retirar sus ganancias de bonificación.

Good day. I deposited 50, - in the casino. It went quite well, so that I was already close to 2,000. Payment was not possible, because I still had to implement part of it. Of course I did that too. At some point this was 0 and I was able to pay off.

I applied for the payment on April 8th. I also uploaded my documents. I received an email regarding the documents that they were received and that my payment can now be processed further. Unfortunately nothing has happened yet. I don't get an answer in the chat because they are probably not sitting there. What can I do?

Guten Tag. Ich habe in besagtem Casino 50,- eingezahlt. Es lief recht gut, so daß ich schon bei knapp 2000,- stand. Auszahlung war nicht möglich, das ich noch einen Teil umzusetzen musste. Das hab ich natürlich auch getan. Irgendwann stand dies auf 0 und ich konnte auszahlen. 

Die Auszahlung hab ich am 8.04 beantragt. Habe auch meine Dokumente hochgeladen. Bzgl der Dokumente hab ich eine Email bekommen das diese eingegangen sind und meine Auszahlung nun weiter bearbeitet werden kann. Leider ist noch nichts passiert. In dem Chat bekomm ich keine Antwort, da diese wohl nicht dort sitzen. Was kann ich tun? 

Dear Sandra, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding,

Best regards,

Petronela

Thank you very much Sandra for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved in the near future. I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. 

Hi Sandra,

I looked at your complaint and understand the situation. Let's see what the casino's standpoint is.

I would like to ask the Jambo Casino to reply to this complaint.

Hi!

the case has now been resolved. After 16 days I finally received the payment. Still, I don't find something serious. To make people wait so long. This is not the case in other casinos. Since the payment is processed within 8 hours and the next day in the account. Will no longer visit the Jambo Casino and also advise everyone against it. Thanks anyway for your effort

Hallo!

der Fall hat sich mittlerweile geklärt. Nach 16Tagen hab ich endlich die Auszahlung erhalten. Dennoch finde ich sowas nicht seriös. Die Leute so lange warten zu lassen. In anderen Casinos ist das nicht der Fall. Da ist die Auszahlung innerhalb von 8Std bearbeitet und am nächsten Tag auf dem Konto. Werde das Jambo Casino nicht mehr besuchen und rate auch jedem davon ab. Dennoch danke für eure Mühe

Hi Sandra,

Thank you for the update. I'm glad you finally received your winnings. Thank you for using the Casino Guru complaint resolution center. I will now mark the complaint as 'resolved' in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. 

Best regards,

Peter