Jambo Casino - Las ganancias del jugador han sido anuladas.

Good afternoon, a week ago I entered the casino, they delivered the bonus, I played as many times as they asked. When they win an amount of 300 thousand pesos, they refuse to hand over the money.

They deliver an answer that they have the power to remove money from the account.

I don't find that answer. I have all the conversations captures.

I know that I will not receive that amount that I earn. Watch out for casino jambo.

Liliana

Buenas tardes, hace una semana atrás ingrese al casino, entregaron el bono, jugué las veces que ellos pedían. Al ganar un monto de 300 mil pesos, rechazan entregar el dinero.

Entregan una respuesta que tienen el poder de quitar el dinero de la cuenta.

No me parece esa respuesta. Tengo todos las capturas de conversaciones.

Se, que no recibiré ese monto que gane. Cuidado con casino jambo.

Liliana

Dear Liliana,

Thank you very much for submitting your complaint and forwarding all the relevant screenshots. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please specify which bonus you have activated or been activated inside your account? Did you receive any explanation of which exact rule has been breached and why your withdrawal has been cancelled?

Ideally, please forward any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello Liliana,

I understand now that you have been accused of placing greater bets that the allowed ones during the bonus wagering completion, is that correct?

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet. You were not stopped or blocked when you decided to increase your bet, and, as a result, you breached the maximum bet rule.

If you are aware of placing higher bets then the allowed ones, sadly, there is not much we can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.

Please do not hesitate to forward your game history along with any relevant communication to petronela.k@casino.guru if you feel that you’ve been accused mistakenly, otherwise, I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Dear Liliana,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.