JinxCasino - El depósito del jugador nunca ha sido acreditado a su cuenta de casino.

Hello, I deposited money using Trustly, this was not credited to the casino

Hallo ich habe mittels Trustly geld eingezahlt dieses wurde nicht im casino gutgeschrieben

Dear Daniel777,

Thank you very much for submitting your complaint and forwarding your payment receipt. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Have you contacted the payment provider already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hello it was my first deposit

I have not contacted Trustly yet

Also i found some strange Egamig Curacao "PDF" License wich seems to be FAKE

Could u check this pleas

Could u mark this and sister casinos as using Fake License if its True

Why this got removed this could save me from depositing???

Thank you, Daniel777, for the update. If you check our review for this specific casino, you can see that we inform players that the casino operates without any valid license:

I fully understand your frustration. As I mentioned earlier, it may take some time for the funds to be located and refunded back to your bank account or credited to your casino account. Therefore, I will set the timer for additional 23 days allowing to casino one full month to investigate, as it is not entirely in their hands, and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Dear Daniel777,

Have you received your deposited funds? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.