Jokabet Casino - La cuenta del jugador se cerró después de negarse a apostar los fondos depositados.

I had £40 left in my account and decided I was not a fan of the site so I wanted to withdraw my money and try somewhere else. After realising their ridiculous high withdrawal of £100, I deposited £60 into the account to make my balance £100 so I could then withdraw my money. I appreciate I made a mistake and was not aware of their terms of conditions of needing to gamble money before I could withdraw it, however this was the only way I could get my money back. From here they refused a withdrawal. I spoke to someone on live chat and their only suggestion was to gamble it and said they wouldn’t let me have my money. When I refused to do this as this wasn’t money I was willing to gamble, they disabled my account and kept my money. I have been constantly trying to get this £100 back from them and they seem to be ignoring me. At the start of the process I provided far too much information and credentials to them as requested in hopes of getting somewhere but since then they have just ignored me. They replied to a trust pilot review saying they were sorting a refund out but I think that is just to keep a positive status on a review website as they are not doing anything about it. I am pretty new at using slots online and this has pretty much ruined any future experience of using online slot companies. Hopefully they are not all thieves like this company.

Hello LW2604,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Jokabet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your balance purely with real money or did you use a bonus? Did you finish the wagering of the real money after all? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hi,

I’m not sure if the account has been verified and don’t know what this would entail. I didn’t use any bonuses, no, just my own money for gambling. I put £20 in, made it into £40 and then decided I didn’t like the site so that’s when I tried to withdraw. At the start of this week they asked for every type of bank information, bank statements, proof of address, ID etc. and then they confirmed it was received. I had emailed every day asking for updates but majority have been ignored. The last response I had was last night just saying they’re looking into it. Every response is vague like "someone is on your case" but never answers any questions.

Thank you.

Hello LW2604,

If the wagering of the deposit has been finished and your account got verified, it then takes up to 14 days for the withdrawal to be processed. Can you please advise the exact date of the finished verification?

Dear LW2604,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.