Jokerino Casino - El depósito del jugador nunca ha sido acreditado en su cuenta.

I deposited 20 euros with a paysafe card and suddenly an error occurred. The money was not booked, the paysafecode was no longer valid and absolute cheek, it was also not credited to me

Ich habe 20 Euro mit einer paysafekarte eingezahlt und dabei ist auf einmal ein Fehler aufgetreten. Das Geld wurde nicht gebucht, der paysafecode war auch nicht mehr Gültigk und absolute Frechheit es wurde mir auch nicht gut geschrieben

Dear Diana,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process which takes one month approximately. In these cases, casino has its hands tied. I’m sorry that we couldn’t be of much help at this time. I will leave this complaint opened for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Petronela

Dear Diana,

Have you received your funds? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Didn't get the money Paysafe said it was only through the casino

Habe das Geld nicht erhalten Paysafe meinte das es nur über das Casino geht

Dear Diana,

Thank you very much for your reply. Could you please forward the payment receipt and any relevant communication to petronela.k@casino.guru? Thank you.

Thank you very much Diana for forwarding the receipts. Is there any relevant communication between you and the Paysafe or the Casino? Please forward it too.

Dear Diana,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.