Joo Casino - El jugador no puede retirar sus ganancias.

I received a bonus of 20 reais by email, I played completed the bonus requirements, I made two later at home, I verified my personal data. When I went to withdraw the withdrawal it is being rejected…. I made several withdrawal attempts, all unsuccessful attempts, I contacted support several times and my problem is still unresolved.

Recebi um bônus de 20 reais por e-mail, jogue completei os requisitos do bônus, fiz dois depois na casa, fiz a verificação dos meus dados pessoais. Quando fui sacar o saque está dando rejeitado…. Fiz diversas tentativas de saque, todas as tentativas sem sucesso, entrei em contato com o suporte diversas vezes e meu problema ainda está sem solução.

Hello flaviajulio1037,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Joo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you ever deposit into the casino? Since when are you registered? Was this the first bonus you claimed? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, I have been registered at the casino for a week now. I did the full check about 2 days ago. I made two deposits at the casino, this was my first bonus at the casino and the last time I spoke to the casino support was yesterday, they told me that my account is able to withdraw that everything is fine, for me to withdraw to same account that I made the first deposit. When I make the withdrawal to the same account that I made the first deposit, withdrawal declined.

Olá, estou registrada no casino há uma semana. Fiz a verificação completa tem uns 2 dias. Fiz dois depósitos no casino, esse foi meu primeiro bônus no casino e a última vez que falei com o suporte do casino foi ontem, eles me falaram que a minha conta está apta a fazer retirada que está tudo certo, para eu fazer a retirada para mesma conta que eu fiz o primeiro depósito. Quando faço a retirada para a mesma conta que fiz o primeiro depósito , aparece saque recusado.

Hello, I appreciate the availability of casino guru to solve my case. Ó Joocasino released my withdrawal in the house and I managed to make my first withdrawal.

Olá, agradeço a disponibilidade do casino guru em resolver o meu caso. Ó Joocasino liberou o meu saque na casa e eu consegui fazer meu primeiro saque.

Thank you flaviajulio1037 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick