JVSpin Casino - El jugador desea cerrar su cuenta de casino.

I tried to close my account at the casino.

I was away from there for a year and hadn’t automatically closed my account.

i emailed them that i want to close my account but don't agree to it.

I told them that the reason is, I don’t trust the casino, they have unfair bonus rules that took me hundreds of euros in winnings.

olen yrittänyt sulkea tiliäni tällä kasinolla.

olin poissa sieltä vuoden ja eivät olleet automaattisesti sulkeneet tiliäni.

laitoin heille sähköpostia että haluan sulkea tilini mutta eivät suostu siihen.

sanoin heille että syy on,en luota kasinoon,heillä on epäreilut bonus säännöt joiden perusteella minulta vietiin useiden satojen eurojen voitot.

Dear Jan,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found https://jvspin.com/information/rules/:

„For customers who want to set limits on their gambling we offer a voluntary self-exclusion policy, which allows you to close your Account or to restrict your gambling activities on the Service for a minimum of six months. Once your Account has been self-excluded, it will be closed until the expiry of the selected period. At the expiry of the self-exclusion period, you will be able to re-commence the use of any Services by contacting Customer Support.

During the self-exclusion period you must not attempt to open a new Account and you must accept that the Company shall have no financial liability and shall not be held otherwise accountable if you continue gambling or using a new Account with the Service under a different name or address."

I would recommend sending an email including all the relevant information to support-en@jvspin.com. In this way, you’ll have proof of such an action. Specify in the request for how long you wish your account to be closed and clearly state the reason why. Additionally, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked as "Self-exclusion" you stand a better chance to have your request granted as soon as possible.

Please, let me know if you need any assistance and keep me updated. If it won’t work this time, we will intervene.

Thank you in advance for your reply.

Best regards,

Petronela

Hello Jan,

Have you sent an email to support-en@jvspin.com?

I haven't sent yet. but I will send.

this conversation can be closed.

thanks for your help.

en ole vielä lähettänyt.mutta lähetän.

tämän keskustelun voi sulkea.

kiitos avustasi.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Jan, for your cooperation and please don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru