Kas.casino - "El jugador alega publicidad engañosa en la 'Rueda de bonificación'".

There's false advertising about the Bonus Wheel. They claim that if you deposit 160 a day, you get a spin that may win from 5fs up to 15,800... I play regularly at the casino and I've spun the Bonus Wheel countless times, but the wheel only lands on 5FS... It's clear that this wheel is rigged to pay out only this prize. And it's no use for them to say that it depends on luck because it doesn't... I've never seen on their social media any post about someone who won any amount on this Bonus Wheel. They regularly post when someone wins a high value amount on the slots or hits a jackpot... but there's nothing about the Bonus Wheel. Therefore, here is my complaint.. It would be much more transparent if they did a promotion of "Deposit 160 and get 5FS". At least that wouldn't be false advertising. Because many people deposit 160 in the hope of winning a good amount...

Propaganda enganosa sobre o Bônus Wheel.. dizem que vc depositando 160 por dia recebe um giro que pode ganhar de 5fs até 15.800... jogo direto no cassino já rodei o bônus Wheel inúmeras vezes mas a roda só cai no 5FS... Fica claro que essa roda está manipulada pra pagar somente esse prêmio. E não adianta eles falarem que depende da sorte pois não é.. nunca vi nas mídias sociais deles algum posto sobre alguém que ganhou algum valor nesse bônus Wheel. Eles postam direto quendo alguém ganha algum valor alto no slots ou algum jackpot.. mas não tem nada sobre o bônus Wheel. Então fica aqui minha reclamacao.. seria bem mais transparente se fizessem a promoção de Depósito de 160 reais e ganhe 5FS. Pelo menos não seria uma propaganda enganosa. Pq tem muita gente que deposita 160 reais na esperança de ganhar algum valor bom..

Dear billcreyson,

Thank you for submitting your complaint. I must clarify that we cannot build a case solely on the details you've provided. In the realm of casinos and casino games, outcomes can vary – sometimes favorably, sometimes not. This is particularly true for "promotional offers" linked to deposits and games of chance like wheels of fortune, which often resemble lotteries, with winning outcomes based on chance.

If you possess additional information that could support our case, kindly send it to me. My email address is petronela.k@casino.guru.

Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

OK. Thank you for your help.

ok. obrigalo pela ajuda.

You guys defend casinos a lot.

vcs defendem muito os cassinos..

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.