Hola,
El día 25/02/25 recibí la confirmación de que el "pago fue recibido exitosamente"
El 26/02/25, después de haber proporcionado una actualización de mi banco, me aconsejaron "tener paciencia y esperar 5 días hábiles".
El 25/03/2025 me solicitaron que presentara extractos bancarios adicionales, lo cual hice. Me informaron: «Le informamos que el asunto se ha escalado al departamento correspondiente para una investigación más exhaustiva. Haremos todo lo posible por resolver el problema lo antes posible».
El 4/03/25 me informaron: «Nos complace informarle que hemos recibido información actualizada del equipo correspondiente sobre su reciente solicitud. Nos complace informarle que sus retiros de £2000, £500 y £500 se han procesado correctamente».
"Le recomendamos ponerse en contacto con el banco con los comprobantes de pago que le hemos proporcionado para poder localizar los pagos".
El 25/06/20 me informaron: "No hay reembolsos por parte del proveedor. Le rogamos que espere. Lo verificaremos nuevamente en unos días".
El 25/08/2025 me informaron: «Por favor, contáctenos en unos días con un nuevo extracto bancario de la cuenta 3759 y lo revisaremos de nuevo. ¡Gracias por su comprensión!».
Y ahora nuevamente hoy me aconsejan simplemente esperar, respetuosamente he esperado bastante tiempo y me han pasado de pilar a poste y ninguna actualización aunque he demostrado en varias ocasiones que no he recibido mi pago.
¿Cuánto tiempo le tomará al "equipo relevante" procesar mi retiro?
Hello,
On the 25/02/25 I received confirmation that the "payment was successfully received"
On the 26/02/25after I had provided an update from my bank I was advised to "be patient and wait 5 working days".
On the 03/03/25 I was requested to provide further bank statements which I done. I was then advised " Please be advised that the matter has been escalated to the relevant department for further investigation. We will make every possible effort to resolve the issue at the earliest opportunity."
On the 04/03/25 I was advised " We would like to kindly inform you that we have received an update from the relevant team regarding your recent request. We are pleased to let you know that your withdrawals of £2000.00, £500.00, and £500.00 have been successfully processed on our end".
" We kindly advise to contact the bank with proof of payments that we have provided in order to locate the payments."
On the 06/3/25 I was advised " There are no refunds on provider side, we kindly ask to wait, we will check again after few days."
On the 08/03/25 I was advised " Please contact us in a few days with a new bank statement for account 3759 and we will check again. Thank you for understanding!"
And now again today I am advised to just wait, respectfully I have waited long enough and been passed pillar to post and no update although I have proven on several occasions I have not received my payment.
How long will it take for the "relevant team" to process my withdrawal??
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